Attracting and keeping veterinary clients - dvm360
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Managing clients
Source: DVM360 MAGAZINE

Take the bite out of negative veterinary client interactions

May 1, 2014

Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.

Source: DVM360 MAGAZINE

Veterinarians employ different approaches to care for the country cat and the city cat

May 1, 2014

The obstacles to regular veterinary care are often the same for the scruffy barn cat as the pampered high-rise feline. The solution may be to use different tactics to get culturally different cat owners to comply.

Source: DVM360 MAGAZINE

The doggedness of the deluded veterinary client

May 1, 2014

What are your years of veterinary training and decades of experience compared to the profundity of clients' wisdom?

Source: DVM360 MAGAZINE

Negative reviews, Yelp and your veterinary clinic

May 1, 2014

Many veterinarians worry about how online critics might—or are—affecting their business, but those reviews can also take an emotional toll.

Source: DVM360 MAGAZINE

Treatment option for a tense situation: Communicate, educate and de-escalate

April 21, 2014

Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.

Source: FIRSTLINE

When pet owners block you

April 1, 2014

Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.

Source: FIRSTLINE

Lyme disease and tick education: What's each veterinary team member's role?

April 1, 2014

Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.

Source: FIRSTLINE

Script: Answering pet owners' questions about heartworm resistance

March 1, 2014

Learn how to respond when clients ask your veterinary team about heartworm resistance.

Source: FIRSTLINE

7 steps to make your veterinary practice comfortable for older pets

March 1, 2014

Use these tips to ease the pain and strain of a veterinary visit for senior pets.

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