Communicate effectively with your team, the veterinarian, and with your clients - DVM360
CVC 2009
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Communication strategies for managers
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Source: VETERINARY ECONOMICS

Video: Tips from the trenches on training team members

October 23, 2009

Dr. Nan Boss offers advice for communicating effectively with team members.

Source: FIRSTLINE

Connect with your community online and off

September 1, 2009

The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.

Source: FIRSTLINE

How to stop gossip

August 1, 2009

When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice?

Source: FIRSTLINE

Do as I say, not as I do

August 1, 2009

Who's more compliant: team members or clients?

Source: FIRSTLINE

Feline heartworms: This cat's got your tongue

August 1, 2009

Team members don't know what to say to educate clients about feline heartworms.

Source: FIRSTLINE

Practice what you preach

August 1, 2009

You talk to clients daily about the importance of complying, but do you follow your own advice? It's time to reflect on your recommendations.

Source: FIRSTLINE

Being micromanaged? Here's Mark Opperman's advice

July 8, 2009
By:Mark Opperman, CVPM

You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.

Source: DVM NEWSMAGAZINE

A dog day afternoon

July 1, 2009
By:Rachael Whitcomb

Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.

Source: FIRSTLINE

The buzz about Firstline Live

June 19, 2009

Word on the street is that Debbie Gair's presentation is a great way to improve team communication and end conflict.

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Upcoming online CE courses
Focus on Fecal Diagnostics (Sponsored by CAPC)
Mar 15, 2009 - Dec 13, 2009
Companion Animal Dentistry 102 (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Fleas from A to Z (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Ticks from A to Z (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Companion Animal Dentistry 101 (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Upcoming events
Chi-Institute Certified Small Animal Acupuncture
Oct 8, 2009 - May 2, 2010
Certified small animal acupuncture program
Oct 8, 2009 - May 2, 2010
Equitana-Asia Pacific
Nov 19, 2009 - Nov 22, 2009
Basic and Intermediate Ultrasound
Nov 21, 2009 - Nov 22, 2009
Minimally-Invasive CCL Surgery Lecture and Lab
Nov 21, 2009
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