Communicate effectively with your team, the veterinarian, and with your clients - dvm360
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Communication strategies for managers
Source: DVM360 MAGAZINE

Why veterinarians should be more like a Louisiana shoeshiner

July 1, 2014

If my veterinary clients feel half as good as I did after visiting the 'Michael Jordan of shoeshines,' I'll be thrilled.

Source: FIRSTLINE

BizQuiz: Are you the bully at work?

June 5, 2014

Are you the bully at work? Take this quiz to find out if you need to make a change in your professional behaviors at your veterinary practice.

Source: FIRSTLINE

BizQuiz: Are you a No Baloney Veterinary Practice Manager?

June 1, 2014

Test yourself to rate your "No Baloney" skills to communicate with your boss.

Source: VETERINARY ECONOMICS

Change in veterinary practice: Anticipate worries

May 10, 2014

Tried and true advice from the frontlines.

Source: DVM360 MAGAZINE

Angry beyond words? Try this when you or your veterinary team has been attacked online

May 1, 2014

Turn negative reviews into positive opportunities for your veterinary clinic.

Source: FIRSTLINE

Sample scripts: How to respond to cat owners who resist veterinary care

May 1, 2014

Consider the common phrases cat owners utter when you suggest routine veterinary care for their cats. Then use these scripts to improve compliance.

Source: DVM360 MAGAZINE

Treatment option for a tense situation: Communicate, educate and de-escalate

April 21, 2014

Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.

Source: FIRSTLINE

Lyme disease and tick education: What's each veterinary team member's role?

April 1, 2014

Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.

Source: VETERINARY ECONOMICS

Veterinarian's detective work pays dividends

February 1, 2014

This doctor put her sleuthing skills to good use when she was hit with a suspicious fee situation.

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