Tips and strategies that help veterinary technicians deliver great client service - DVM360
CVC 2009
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Client service for techs
Source: VETERINARY ECONOMICS

The psychology of client waiting

November 1, 2009

Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.

Source: FIRSTLINE

Santa and his elves give prime pet health

November 1, 2009

Harness the holiday spirit to educate clients on pet health.

Source: FIRSTLINE

Hello? It's your parasite preventive calling

November 1, 2009

Cellular reminders increase client compliance.

Source: dvm360

Market data: Helping clients pay in difficult times (part 1)

October 15, 2009

Analysis of veterinary market data shows that pet owners need payment options

Source: DVM NEWSMAGAZINE

Behavior medicine: Easing patient fear

October 1, 2009

Fearful and anxious pets require a gentle approach in the clinic or hospital, to minimize and hopefully reduce the pet's fear and prevent escalation.

Source: FIRSTLINE

Video blog: Connect with clients through social networking

September 30, 2009

Here's how to use Twitter and Facebook to your practice's—and clients'—advantage

Source: FIRSTLINE

Real clients reveal why they love their veterinary practices

September 1, 2009

Real clients share what keeps them going back to their practices.

Source: FIRSTLINE

Clients' No. 1 complaint

September 1, 2009

What's the best way to minimize the cash clash?

Source: FIRSTLINE

Extend hours to keep clients happy and patients healthy

September 1, 2009

Extend hours to keep clients happy and patients healthy.

Upcoming online CE courses
Focus on Fecal Diagnostics (Sponsored by CAPC)
Mar 15, 2009 - Dec 13, 2009
Companion Animal Dentistry 102 (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Fleas from A to Z (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Ticks from A to Z (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Companion Animal Dentistry 101 (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Upcoming events
Chi-Institute Certified Small Animal Acupuncture
Oct 8, 2009 - May 2, 2010
Certified small animal acupuncture program
Oct 8, 2009 - May 2, 2010
Equitana-Asia Pacific
Nov 19, 2009 - Nov 22, 2009
Basic and Intermediate Ultrasound
Nov 21, 2009 - Nov 22, 2009
Minimally-Invasive CCL Surgery Lecture and Lab
Nov 21, 2009
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