Tips and strategies that help veterinary teams deliver great client service - DVM360
CVC 2009
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Client service for managers
Source: FIRSTLINE

4 ways to show clients the value

November 1, 2009

A tightly honed message helps ensure clients see the value of your care.

Source: FIRSTLINE

Hello? It's your parasite preventive calling

November 1, 2009

Cellular reminders increase client compliance.

Source: VETERINARY ECONOMICS

The psychology of client waiting

November 1, 2009

Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.

Source: FIRSTLINE

Santa and his elves give prime pet health

November 1, 2009

Harness the holiday spirit to educate clients on pet health.

Source: dvm360

Market data: Helping clients pay in difficult times (part 1)

October 15, 2009

Analysis of veterinary market data shows that pet owners need payment options

Source: FIRSTLINE

Pet food for the soul

October 1, 2009

A team member's true story of starting a pet food pantry.

Source: FIRSTLINE

Video blog: Connect with clients through social networking

September 30, 2009

Here's how to use Twitter and Facebook to your practice's—and clients'—advantage

Source: FIRSTLINE

Video blog: Online client forms

August 19, 2009

Posting client forms online saves pet owners' time and yours.

Source: FIRSTLINE

Twitter can make—or break—your reputation

July 13, 2009

Proactive use of online social networks preserves your practice's standing with clients.

Upcoming online CE courses
Focus on Fecal Diagnostics (Sponsored by CAPC)
Mar 15, 2009 - Dec 13, 2009
Companion Animal Dentistry 102 (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Fleas from A to Z (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Ticks from A to Z (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Companion Animal Dentistry 101 (Sponsored by Merial)
Mar 15, 2009 - Dec 13, 2009
Upcoming events
Chi-Institute Certified Small Animal Acupuncture
Oct 8, 2009 - May 2, 2010
Certified small animal acupuncture program
Oct 8, 2009 - May 2, 2010
Equitana-Asia Pacific
Nov 19, 2009 - Nov 22, 2009
Basic and Intermediate Ultrasound
Nov 21, 2009 - Nov 22, 2009
Minimally-Invasive CCL Surgery Lecture and Lab
Nov 21, 2009
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