Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician.
Free Web seminar with Brakke consultant Dr. Christine Merle provides the key to getting pet owners on board with complete care.
Unsavory encounters could literally leave a bad taste in your mouth.
Cats are the top pet, but dogs are the top patient.
Learn how to read physical signals so you can hear what pet owners aren't saying.
Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.
Controlling a frustrated eye roll is sometimes a daunting challenge for front-office staff.
Holding a steamy cup of java will help you warm up to difficult clients, a new study says.
I downloaded the free form "Pet Abandonment Letter" (September 2008) and wanted to stress the importance of following your state's laws regarding pet abandonment.
