Client conflict for techs - dvm360
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Client conflict for techs
Source: FIRSTLINE

Defuse allergy conversations with disgruntled pet owners

December 1, 2013

Allergic pets can be ticking time bombs. And seeing their precious pets suffer can light the fuse on clients' tempers. Here's how to halt the explosion.

Source: FIRSTLINE

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Source: FIRSTLINE

Getting past a difficult veterinary client interaction

November 1, 2013

How do we recapture a positive attitude after a difficult veterinary client brings us down?

Source: FIRSTLINE

Identify and handle out-of-control veterinary clients

September 1, 2013

Protect yourself, coworkers and clients with these simple steps.

Source: FIRSTLINE

Clients nibbling away at your good mood?

September 1, 2013

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

Source: FIRSTLINE

Solutions for spoiled veterinary clients

September 1, 2013

Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.

Source: FIRSTLINE

3 steps to pierce veterinary clients' vaccine concerns

July 1, 2013

Avoid blowups and miscommunication by teaching your team to offer pointed information about your vaccination protocols.

Source: DVM360 MAGAZINE

How to harness a pitchfork-wielding horde for your veterinary practice

April 1, 2013

In the right forum, your veterinary clients can be your best defense.

Source: DVM360 MAGAZINE

Safeguard your practice against violence in the workplace

February 15, 2013

Clinic safety expert offers four layers of protection and how to deal with confrontation.

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