In the right forum, your veterinary clients can be your best defense.
Clinic safety expert offers four layers of protection and how to deal with confrontation.
Veterinarian now evaluates hospital safety plans and state's open-carry gun law.
Learn how to soothe ruffled tempers and help clients sheathe their claws.
I checked the inbox and there it was: My first piece of hate mail.
Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.
8 keys for calming cranky clients
Get a grip: 3 ways to avoid losing your cool
When you're facing an angry client in your veterinary practice, do this first.
