Source: FIRSTLINE
April 1, 2011
By:Portia Stewart
Get a grip: 3 ways to avoid losing your cool
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Source: FIRSTLINE
February 21, 2011
When you're facing an angry client in your veterinary practice, do this first.
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Source: FIRSTLINE
February 21, 2011
To calm heated client situations, follow these steps from Paul Camilo, CVPM, practice manager at All Pets Dental in Weston, Fla.
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Source: FIRSTLINE
August 1, 2010
When "big-boned" doesn't cover a pet's condition anymore, veterinary team members say conversations about pet obesity are important ... but not with every client.
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Source: FIRSTLINE
May 1, 2010
By:Kerry Hillard Johnson
Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?
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Source: FIRSTLINE
April 30, 2010
By:Shawn G. McVey, MA, MSW
Shawn McVey says pet owners' financial situations aren't your business
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