Client communication for veterinary technicians. - dvm360
  • SEARCH:
Client communication for techs
Source: dvm360

The flea control toolkit

July 1, 2014

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)

Source: VETERINARY ECONOMICS

Pain control pushback

June 16, 2014

Q: We're getting some clients who don't want to pay for and don't see the need for some at-home pain control drugs. Can you offer us any tips for explaining the value and importance of pain control for pets?

Source: VETERINARY ECONOMICS

Resources to help you and your team connect with cat-owning clients

June 13, 2014

Put these feline-focused handouts to work for your veterinary clinic today.

Source: FIRSTLINE

3 reasons pet owners say "no" to microchips

June 1, 2014

Learn how to respond when pet owners resist your microchip recommendations.

Source: FIRSTLINE

Team training tool: Cheat sheet for strong veterinary recommendations

June 1, 2014

Learn to communicate strong veterinary recommendations that show you care.

Source: FIRSTLINE

Client handout: How to habituate your cat to a carrier

May 1, 2014

Use this step-by-step guide to educate cat owners about how to help their cats adjust to a cat carrier for trips to the veterinarian.

Source: FIRSTLINE

3 tips to talk about natural products with pet owners

May 1, 2014

Learn how to respond when clients ask about natural products for their pets.

Source: FIRSTLINE

Phone skills: How to attract cat owners when they call your practice

May 1, 2014

Consider these common cat owner conundrums and learn how to offer help on the phone--and ultimately lock in a veterinary visit to promote the pet's health.

Source: DVM360 MAGAZINE

Treatment option for a tense situation: Communicate, educate and de-escalate

April 21, 2014

Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.

Untitled Document veterinary_forms
Click here