Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.
Use these communication techniques to talk about a chronic but treatable disease like Cushing's.
A tightly honed message helps ensure clients see the value of your care.
Ward off client worries about feline diabetes in the first few minutes after diagnosis.
Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM.
Make talking about fleas less uncomfortable.
Here's how to use Twitter and Facebook to your practice's—and clients'—advantage
Running lab tests, educating clients, assisting with surgery—it's all in a day's work for veterinary technicians. But do pet owners know this?
Use these forms to teach clients about technicians' skills and your own team members.
