Client communication for veterinary technicians. - dvm360
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Client communication for techs
Source: DVM360 MAGAZINE

Treatment option for a tense situation: Communicate, educate and de-escalate

April 21, 2014

Certain situations can get heated?quick. Get them under control before a tough exchange turns into much more.

Source: DVM360 MAGAZINE

C is for cost: Cat care in crisis

April 21, 2014

Get past clients' bias against spending money on veterinary services for cats with the dvm360 Leadership Challenge.

Source: FIRSTLINE

When pet owners block you

April 1, 2014

Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.

Source: FIRSTLINE

Team training tool: How to handle pet owners who block your veterinary message

April 1, 2014

When pet owners block you, it can be difficult to convey important information about their pet's health. You can improve pet owners' compliance by practicing sample conversations to overcome blockers.

Source: dvm360

Practice like pet owners are watching

February 27, 2014

Do right by your veterinary patients and clients.

Source: VETERINARY MEDICINE

Create a complete picture of health: How to cultivate client compliance

February 1, 2014

Are you puzzled why your clients aren't following through on your advice? Try these five tips, and your practice could be well on its way to good health for all.

Source: VETERINARY ECONOMICS

Client handout: 4 tips for weight loss in cats

January 27, 2014

Help clients get their cats back into a healthy weight range with tips from this free handout.

Source: FIRSTLINE

What to say when pet owners can't pay for veterinary care

January 1, 2014

Most pet owners want the best care for their pets. Erase the embarrassment factor for clients on tight budgets with these five tips to talk about cost.

Source: VETERINARY ECONOMICS

3 tips for veterinary callback success

December 18, 2013

Follow-up phone calls show clients you care and are crucial to building trust.

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