Client communication for veterinary practice managers - DVM360
CVC 2009
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Client communication for managers
Source: VETERINARY ECONOMICS

CVC Live: Could clients slip through the cracks?

November 9, 2009

It's clear that the management experts speaking at CVC San Diego agree that dropping transaction numbers are an issue for practices today. Tracking clients who don't respond to reminders promptly so you don't lose track of them could help.

Source: VETERINARY ECONOMICS

The psychology of client waiting

November 1, 2009

Most veterinary clients expect a brief wait. But keep them waiting too long and you risk losing their business.

Source: FIRSTLINE

4 ways to show clients the value

November 1, 2009

A tightly honed message helps ensure clients see the value of your care.

Source: FIRSTLINE

Video blog: Connect with clients through social networking

September 30, 2009

Here's how to use Twitter and Facebook to your practice's—and clients'—advantage

Source: FIRSTLINE

Bulletin board: Sample technician profile

September 18, 2009

Use these forms to teach clients about technicians' skills and your own team members.

Source: VETERINARY ECONOMICS

Q&A: Help pet owners navigate the Web

September 1, 2009

How can we teach clients to determine what Internet information is reliable?

Source: DVM NEWSMAGAZINE

The patient care disconnect: Assessing your liability when communication fails

September 1, 2009

Legal liability is a potential problem for all businesses, including veterinarians. And the larger the business, the greater the risk.

Source: FIRSTLINE

Connect with your community online and off

September 1, 2009

The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care.

Source: FIRSTLINE

Firstline Live 2009: The psychology of phone shoppers

August 30, 2009

Understanding the brain's inner-workings will help you convert potential clients into perpetual ones.

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Mar 15, 2009 - Dec 13, 2009
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Nov 21, 2009
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