Client communication for veterinary practice managers - dvm360
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Client communication for managers
Source: FIRSTLINE

When pet owners block you

April 1, 2014

Train your veterinary team to navigate the barriers difficult pet owners create with these four steps to be heard.

Source: FIRSTLINE

Team training tool: How to handle pet owners who block your veterinary message

April 1, 2014

When pet owners block you, it can be difficult to convey important information about their pet's health. You can improve pet owners' compliance by practicing sample conversations to overcome blockers.

Source: FIRSTLINE

Lyme disease and tick education: What's each veterinary team member's role?

April 1, 2014

Learn how the whole team can work together to educate pet owners about ticks and Lyme disease threats to help protect pets and their owners.

Source: FIRSTLINE

Two views of veterinary client communication

March 1, 2014

Understand the pet owner's perspective and reach out to form a lasting bond.

Source: VETERINARY ECONOMICS

Calm client concerns about veterinary prescription costs

February 1, 2014

Q: My clients are always balking at the cost of pet medication. How can I address their complaints?

Source: DVM360 MAGAZINE

The perils of denial in veterinary medicine

February 1, 2014

Telling pet owners what they want to hear would be too easy—instead, veterinarians tell it like it is. Even if it leaves clients incredulous.

Source: VETERINARY ECONOMICS

The final word on 20/20: How veterinarians should respond to negative press

January 21, 2014

Two simple but savvy media lessons for veterinary practitioners thrust into difficult discussions about the profession—in the exam room or on TV.

Source: VETERINARY ECONOMICS

Take control of your veterinary practice's online reputation

January 1, 2014

Got a negative review? You can still survive and thrive in the veterinary world by following these simple steps.

Source: FIRSTLINE

What to say when pet owners can't pay for veterinary care

January 1, 2014

Most pet owners want the best care for their pets. Erase the embarrassment factor for clients on tight budgets with these five tips to talk about cost.

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