http://www.dvm360.com/veterinary/Client+relations%3A+Veterinary+CE/Article/list/47769 Continuing education (CE) courses about veterinary client relations for veterinarians, veterinary technicians, veterinary practice managers, and other veterinary team members. 2013-06-20T09:09:02Z http://www.dvm360.com/veterinary/Veterinary+CE/Building-a-Superior-Client-Service-Team/ArticleStandard/Article/detail/815266?contextCategoryId=47769&ref=25 This course is designed as an introductory course for people who will be fulfilling a veterinary clinic reception job description. Course module topics include receptionist job traits and skills, professional appearance, offering superior customer service, the basics of communication, the veterinary medical record, making appointments, and basic veterinary medicine. 2013-06-10T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/242013/815266/t_3_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/242013/815266null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Effective-Communication-for-the-Veterinary-Team/ArticleStandard/Article/detail/815267?contextCategoryId=47769&ref=25 This course is designed for every member of the practice team to improve communication. Topics covered include elements and styles of communication, facilitating communication, how to recognize conflict in a timely manner, dealing with conflict in a constructive manner, how to effectively communicate with clients who are upset or emotional, and developing a communication code of conduct specific to your practice. (5 CE credits) 2013-06-10T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/242013/815267/vt_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/242013/815267null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Inventory-Its-the-Basics-That-Count/ArticleStandard/Article/detail/815273?contextCategoryId=47769&ref=25 This 3-week course will cover the basics of inventory management including inventory terminology, inventory categories and components, considerations in inventory management such as designating an inventory manager, how to formulate a markup policy, how to evaluate bulk and turnover purchases, developing relationships with sales representatives, and other financial aspects of veterinary inventory. (5 CE credits) 2013-06-10T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/242013/815273/t_2_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/242013/815273null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Exceeding-Client-Expectations-in-a-Tough-Economy-S/ArticleStandard/Article/detail/703290?contextCategoryId=47769&ref=25 In this online on-demand archived Webinar, Kirk Cito, DVM, and Jay Stewart, DVM, provide an overview of why, in this current economic climate, it's critical to innovate and adjust your practice offerings and services to continue building client relationships that benefit your practice, your patients and your clients. (1 CE credit) 2011-01-13T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/032011/703290/vt_free_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/032011/703290null XML http://www.dvm360.com/veterinary/Veterinary+CE/Creating-Client-Value-through-Communication-How-to/ArticleStandard/Article/detail/703286?contextCategoryId=47769&ref=25 Earnest Ward, Jr, DVM, and Gina Toman, RVT, credit the strength of their practice to excellent client communication and compliance through education. In this online on-demand archived Webinar they share their client visit strategy and explain how they leverage their staff and deliver a unified message that helps clients understand the value of the services they provide. (1 CE credit) 2011-01-13T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/032011/703286/vt_free_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/032011/703286null XML http://www.dvm360.com/veterinary/Veterinary+CE/Veterinary-Law-and-Ethics/ArticleStandard/Article/detail/702201?contextCategoryId=47769&ref=25 This course presented by Dr. Jim Wilson provides an in-depth look at this subject via audio, video, PowerPoint slides, discussion groups, and recorded classroom question/answer sessions. (1 CE credit) 2011-01-06T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/022011/702201/vt_3_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/022011/702201null XML http://www.dvm360.com/veterinary/Veterinary+CE/Essentials-of-client-service-Sponsored-by-Medi-Cal/ArticleStandard/Article/detail/698820?contextCategoryId=47769&ref=25 Essentials of Client Service is a dynamic program that will present fundamental concepts to providing superior customer satisfaction. It will benefit everyone on your practice team. 1 CE credit hour. 2010-12-06T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/502010/698820/t_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/502010/698820null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Exam-room-communication/ArticleStandard/Article/detail/698837?contextCategoryId=47769&ref=25 Exam Room Communications is a dynamic program that will challenge technicians and assistants to rethink their exam room routine and transform it to a client-centered approach, ultimately resulting in higher practice revenues. 1 CE hour. 2010-12-06T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/502010/698837/t_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/502010/698837null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Communication-matters-Sponsored-by-Medi-CalRoyal-C/ArticleStandard/Article/detail/698830?contextCategoryId=47769&ref=25 The applications of communication in veterinary medicine are vast and go beyond the veterinarian-client-patient relationship. In this course, you will understand the benefits of effective communication. 2 CE hours. 2010-12-06T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/502010/698830/vt_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/502010/698830null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Cornerstones-of-compliance/ArticleStandard/Article/detail/698836?contextCategoryId=47769&ref=25 Cornerstones of Compliance is an engaging interactive educational experience that is fully narrated and includes case scenarios with video, text, interactive exercises and more. 1 CE credit. 2010-12-06T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/502010/698836/t_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/502010/698836null HTML http://veterinarycalendar.dvm360.com/avhc/Veterinary+CE/Microchipping-for-technicians-Sponsored-by-Bayer-A/ArticleStandard/Article/detail/687783?contextCategoryId=47769&ref=25 An online CE course on microchipping that explains the advantages of microchipping to clients. (1 CE credit) 2010-09-20T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/avhc/392010/687783/t_free_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/avhc/392010/687783null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Spanish-for-Veterinarians-Taking-a-History/ArticleStandard/Article/detail/657357?contextCategoryId=47769&ref=25 "Spanish for Veterinarians" is a practical course designed to prepare veterinarians and veterinary technicians to interact with their Spanish-speaking clients in a professional capacity. (1 CE credit) 2010-07-23T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/082010/657357/v_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/082010/657357null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Beyond-Clinical-Skills-How-to-Deal-With-Difficult-/ArticleStandard/Article/detail/657352?contextCategoryId=47769&ref=25 This course offers ways to identify, and deal appropriately with, verbal attacks. (1 CE credit) 2010-07-23T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/082010/657352/v_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/082010/657352null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Spanish-for-Veterinarians-Performing-a-Physical-Ex/ArticleStandard/Article/detail/657359?contextCategoryId=47769&ref=25 "Spanish for Veterinarians" is a practical course designed to prepare veterinarians and veterinary technicians to interact with their Spanish-speaking clients in a professional capacity. (1 CE credit) 2010-07-23T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/082010/657359/v_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/082010/657359null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Gathering-a-Health-History-Understanding-the-Clien/ArticleStandard/Article/detail/657355?contextCategoryId=47769&ref=25 This course helps students understand the process of gathering a health history from the client point of view. It outlines a process for gathering the history in a productive and efficient manner. (1 CE credit) 2010-07-23T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/082010/657355/v_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/082010/657355null HTML http://www.dvm360.com/veterinary/Veterinary+CE/VetMedTeam-Veterinary-Assistant-Program/ArticleStandard/Article/detail/655532?contextCategoryId=47769&ref=25 The VetMedTeam Veterinary Assistant Program covers communications/client relations, office/hospital procedures, animal nursing, exam room procedures, surgical prep and assisting, laboratory procedures, radiology, and pharmacology. 2010-02-04T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/062010/655532/t_3_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/062010/655532null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Say-Yes-to-Pet-Insurance-Sponsored-by-VPI-Pet-Insu/ArticleStandard/Article/detail/655175?contextCategoryId=47769&ref=25 Say YES! to Pet Insurance provides the veterinary practice team with the opportunity to learn about pet insurance. This course explains what pet insurance is and how it works. (5 CE credits) 2010-02-03T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/062010/655175/vt_free_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/062010/655175null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Introduction-to-the-Human-Animal-Bond-in-Veterinar/ArticleStandard/Article/detail/586994?contextCategoryId=47769&ref=25 This two-part online course includes lectures about promoting the human-animal bond. (2 CE credits each, 4 total) 2009-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/112009/586994/vt_1_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/112009/586994null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Top-5-Compliance-Mistakes-Sponsored-by-Hills-Pet-N/ArticleStandard/Article/detail/584698?contextCategoryId=47769&ref=25 This archived web conference covers the top five compliance mistakes that even the best practices make. (1 CE credit) 2009-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/102009/584698/vt_free_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/102009/584698null HTML http://www.dvm360.com/veterinary/Veterinary+CE/Microchipping-and-Scanning-Companion-Animals-Spons/ArticleStandard/Article/detail/584701?contextCategoryId=47769&ref=25 This free web course covers the rationale, equipment, standards, procedures, and paperwork for scanning and microchipping companion animals. (1 CE credit) 2009-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/102009/584701/t_free_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/veterinary/102009/584701null HTML