http://www.dvm360.com/veterinary/Veterinary+managers/Article/list/46735 Veterinary news, management advice, client education strategies, and personnel solutions for veterinary practice managers. 2013-05-18T21:44:29Z http://veterinaryteam.dvm360.com/firstline/Managing+team+members/Oh-baby-8-risks-to-avoid-in-your-veterinary-practi/ArticleStandard/Article/detail/812935?contextCategoryId=46735&ref=25 Whether you're expecting or you work with someone who is—or might one day—review this list of risks in veterinary practice and plan how to keep everyone in the workplace safe. 2013-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/192013/812935null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Janet-Donlin-named-CEO-of-AVMA-PLIT/ArticleStandard/Article/detail/813480?contextCategoryId=46735&ref=25 PLIT assists member veterinarians with malpractice insurance and other business-related protections. 2013-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/202013/813480null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/You-manage-things-you-lead-people/ArticleStandard/Article/detail/813484?contextCategoryId=46735&ref=25 Understanding the difference between the action of management and the art of leadership is crucial to a successful veterinary practice. 2013-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/202013/813484null XML http://veterinaryteam.dvm360.com/firstline/Managing+the+money/2-ways-to-fair-pay-in-veterinary-practice/ArticleStandard/Article/detail/812934?contextCategoryId=46735&ref=25 Q. Illinois law states that I receive time-and-a-half for overtime, which is more than 40 hours in a work week. But when I work 35 hours one week, then 45 hours the next week, my boss doesn't pay me overtime because it balances out to 80 hours in a pay period. What's right, and what should I do? 2013-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/192013/812934null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Pet-insurance-blowback/ArticleStandard/Article/detail/811665?contextCategoryId=46735&ref=25 Jeff Rothstein offers advice for when your veterinary clients get turned down for pet insurance. 2013-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/172013/811665null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Be-vigilant-with-controlled-veterinary-drugs/ArticleStandard/Article/detail/813488?contextCategoryId=46735&ref=25 Substance abuse can easily run rampant in a veterinary clinic environment. Make sure you—and your practice—are protected. 2013-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/202013/813488null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Tattling-to-the-tax-man/ArticleStandard/Article/detail/813483?contextCategoryId=46735&ref=25 What do you do when you find out a fellow veterinarian is cheating the government? 2013-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/202013/813483null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/And-in-this-corner-Grandpa-with-the-cane/ArticleStandard/Article/detail/813485?contextCategoryId=46735&ref=25 This old man was about to open a can of whoop a** in my veterinary clinic parking lot. 2013-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/202013/813485null XML http://veterinaryteam.dvm360.com/firstline/Team+Conflict/Ask-Shawn-Shine-light-on-a-moonlighter/ArticleStandard/Article/detail/812936?contextCategoryId=46735&ref=25 For the past few years, our veterinary practice's kennel business has been declining. I recently learned that an employee pet-sits for clients on the side. The other day a client approached me in an exam room asking if I was the employee who offered pet sitting. When I told him we board pets at the clinic, he said, "Oh dear, I hope I don't get someone in trouble." In fact, the moonlighting employee gave him a tour of our kennel just last week. I realize some people want a more personal approach, but the fact that the pet sitting is a secret going on behind the owner's back bothers me. Help! —Blindsided by boarding 2013-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/192013/812936null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Structure-meetings-for-success/ArticleStandard/Article/detail/808966?contextCategoryId=46735&ref=25 Use this guide to create vaccination standards of care for your veterinary practice. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/132013/808966null HTML http://veterinarynews.dvm360.com/dvm/Featured+Contributors/Voodoo-diarrhea-and-other-emergencies/ArticleStandard/Article/detail/808869?contextCategoryId=46735&ref=25 Clients have their own ideas about what merits a late phone call. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808869null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/And-the-Biggest-Gainers-are-hellip/ArticleStandard/Article/detail/808933?contextCategoryId=46735&ref=25 Meet three veterinary practices that beefed up their financial well-being by participating in a four-month fiscal fitness program. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/132013/808933null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Finding-a-fill-in-veterinarian/ArticleStandard/Article/detail/809116?contextCategoryId=46735&ref=25 Dr. Jim Kramer offers suggestions for picking the right relief veterinarian. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/142013/809116null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Ohio-Veterinary-Medical-Association-elects-new-pre/ArticleStandard/Article/detail/808859?contextCategoryId=46735&ref=25 Patricia Haines accepts new role; three awards given at Veterinary Medical Association's annual conference. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808859null XML http://veterinaryteam.dvm360.com/firstline/Managing+team+members/My-veterinary-team-looks-shabby-not-chic/ArticleStandard/Article/detail/810522?contextCategoryId=46735&ref=25 I'm a practice manager at a hospital where several team members, including a doctor, come to work looking like they just rolled out of bed. When I hired all of these people I went over the dress code, which includes professional attire, clean scrubs, doctors in white coats, and neat hair. I want our practice to present a well-put-together, professional appearance. Our clients are judging us from the minute they walk in the front door. I've addressed workplace attire at staff meetings and in the employee handbook, but it doesn't seem to stick. What's the next step?—Dressed for Success 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/152013/810522null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Put-pounds-on-your-veterinary-practicemdashin-a-go/ArticleStandard/Article/detail/809113?contextCategoryId=46735&ref=25 Create a fit, toned hospital that won't run out of steam before you reach your goal. Use advice from "The Biggest Gainer" coaches and participants to shape up the financial health of your practice and reach your best in fiscal fitness. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/142013/809113null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Four-generations-present-opportunities-and-managem/ArticleStandard/Article/detail/808862?contextCategoryId=46735&ref=25 The ability to connect with the full spectrum of age groups can increase effectiveness with veterinary clients and employees. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808862/veterinary_83405702-nurses-in-doctors-office-gettyimages_flash.jpg XML http://www.dvm360.com/veterinary/Veterinary+business/Vaccinations-The-next-step/ArticleStandard/Article/detail/808967?contextCategoryId=46735&ref=25 Follow these "next steps" to make sure your veterinary team is prepared to promote pet wellness and stress the value of vaccinations. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/132013/808967null HTML http://veterinarynews.dvm360.com/dvm/Pet+Insurance/Insurance-company-analyzes-cost-of-veterinary-trea/ArticleStandard/Article/detail/808860?contextCategoryId=46735&ref=25 Cost analysis of the five most common preventive pet conditions in 2012 revealed. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808860null XML http://veterinaryteam.dvm360.com/firstline/Team+Conflict/Refocusing-attitudes-in-veterinary-practice/ArticleStandard/Article/detail/810526?contextCategoryId=46735&ref=25 Q: I manage a team of good workers who have a bad habit of focusing on the negative. How can I push them to put a positive spin on their bad attitudes? 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/152013/810526null XML http://veterinarynews.dvm360.com/dvm/Featured+Contributors/Alls-fair-in-love-and-veterinary-practice-partners/ArticleStandard/Article/detail/808864?contextCategoryId=46735&ref=25 Power struggles, disputes and hidden agendas aren't just fodder for TV shows—they're a reality in veterinary practice, too. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808864null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Fact-Debt-doesnt-discriminate/ArticleStandard/Article/detail/808851?contextCategoryId=46735&ref=25 Veterinarians aren't the only ones saddled—our clients deal with it, too. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808851null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Three-new-clients-and-other-important-numbers/ArticleStandard/Article/detail/808874?contextCategoryId=46735&ref=25 Study neighborhood demographics to get a glimpse of your veterinary practice's future. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808874null XML http://veterinaryteam.dvm360.com/firstline/Managing+team+members/Heal-your-fractured-veterinary-team/ArticleStandard/Article/detail/810528?contextCategoryId=46735&ref=25 Constant conflict creates a wedge between you and your co-workers and shatters teamwork. Learn to fill in the crevices you've created and repair your broken team. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/152013/810528null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Ohio-VMA-opposes-proposed-sales-tax-on-veterinary-/ArticleStandard/Article/detail/808865?contextCategoryId=46735&ref=25 Ohio Veterinary Medical Association executive director says budget bill would affect animal and human health. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808865null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/The-humane-movement-The-challenge-and-the-future-o/ArticleStandard/Article/detail/808875?contextCategoryId=46735&ref=25 Veteirnarians should avoid direct opposition of animal welfare groups during this cultural shift. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808875null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Knock-out-the-negativity-in-veterinary-practice/ArticleStandard/Article/detail/809119?contextCategoryId=46735&ref=25 Nip staff negativity in the bud before it takes over your practice. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/142013/809119null XML http://veterinarynews.dvm360.com/dvm/Featured+Contributors/Check-your-balance-Discovering-what-motivates-you-/ArticleStandard/Article/detail/808871?contextCategoryId=46735&ref=25 It's easy to lose sight of why we got into the veterinary profession. But we can get our vision back. 2013-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808871null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/AAHA-says-veterinary-hospitals-can-grow-revenue-de/ArticleStandard/Article/detail/808582?contextCategoryId=46735&ref=25 Data suggests focusing on clients and preventive care could bring profession an additional $350 million. 2013-03-20T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/122013/808582/Aveterinary_money_120070976_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Fit-to-Practice-Beat-the-working-lunch-blues/ArticleStandard/Article/detail/807651?contextCategoryId=46735&ref=25 Powering through the noon hour is OK. But that doesn't mean you get a free pass to eat poorly. 2013-03-08T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/102013/807651null HTML http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/United-States-tick-zones/ArticleStandard/Article/detail/808828?contextCategoryId=46735&ref=25 This handout gives your veterinary team the information they need about common ticks and tips to stay on top of prevention, region by region. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/122013/808828null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Mystery-dermatology-diagnosis-at-your-veterinary-c/ArticleStandard/Article/detail/809131?contextCategoryId=46735&ref=25 Dermatology cases can mean heavy detective work for your clinical team. Use these tips to keep clients calm and comforted as your veterinarian unravels the evidence to reveal the culprit of the pet's distress. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/142013/809131null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Shoot-these-vaccine-tips-to-veterinary-clients/ArticleStandard/Article/detail/807262?contextCategoryId=46735&ref=25 Make sure these crucial facts stick with pet owners. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/102013/807262null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Dissing-the-dress-code-in-veterinary-practice/ArticleStandard/Article/detail/807258?contextCategoryId=46735&ref=25 Dress codes are in place for a reason. Keep your employees' work attire appropriate with these helpful tips from Shawn McVey. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/102013/807258null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Rabies-vaccination-Should-veterinarians-exempt-or-/ArticleStandard/Article/detail/807424?contextCategoryId=46735&ref=25 Should veterinarians exempt a pet from a state-mandated vaccination if a client asks? Beware: It could come back to bite you. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/102013/807424null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/The-new-face-of-veterinary-practice-ownership-Five/ArticleStandard/Article/detail/807412?contextCategoryId=46735&ref=25 A veterinary practice owner who grew up in a family business learns by doing—and doing, and doing, and doing. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/102013/807412/Vitulli_new_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Veterinary-practice-manager-script-Asking-for-more/ArticleStandard/Article/detail/809123?contextCategoryId=46735&ref=25 Ready for more responsibility? Ask for it! 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/142013/809123null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/4-ways-to-save-your-veterinary-pharmacy/ArticleStandard/Article/detail/807254?contextCategoryId=46735&ref=25 Drowning in fears of online pharmacies and big-box competitors? Study these tips before letting your practice pharmacy sink into despair. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/102013/807254/small_pharm_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Which-learning-path-should-I-pursue-to-benefit-my-/ArticleStandard/Article/detail/809133?contextCategoryId=46735&ref=25 Q: I'm a veterinary practice manager trying to decide between pursuing an MBA or a CVPM. What do I need to consider to choose the right program for me? 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/142013/809133null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Make-your-meeting-matter/ArticleStandard/Article/detail/808838?contextCategoryId=46735&ref=25 Review these tips during your next team meeting to make parasite control messages stick with your veterinary clients. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/122013/808838null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Home-diagnosis-always-a-train-wreck-for-veterinari/ArticleStandard/Article/detail/807414?contextCategoryId=46735&ref=25 Watch out for veterinary clients who think they know better than you. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/102013/807414null XML http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/Tackling-tick-talks-across-the-map/ArticleStandard/Article/detail/808830?contextCategoryId=46735&ref=25 Veterinary clients are often in the dark about the risk ticks present for their pets. Use these tips to tackle tough tick talks, region by region. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/122013/808830null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Contractor-or-employee-Make-sure-you-get-it-right/ArticleStandard/Article/detail/807421?contextCategoryId=46735&ref=25 If the IRS or another government agency disagrees with your classification of a veterinary employee, you could be on the hook for major costs. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/102013/807421/veterinary_money_taxes_tugowar_ttb048_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Health-insurance-Veterinarians-wonder-what-to-do-n/ArticleStandard/Article/detail/807417?contextCategoryId=46735&ref=25 For veterinarians facing the end of their coverage, there's little assurance they'll obtain a new policy in time. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/102013/807417null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Shards-from-a-shattered-glass-ceiling/ArticleStandard/Article/detail/807263?contextCategoryId=46735&ref=25 Stop making excuses for your inadequacies as a leader in veterinary practice and start focusing on what you can do to improve. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/102013/807263null XML http://veterinaryteam.dvm360.com/firstline/Managing+team+members/Must-we-guard-our-speech-at-work/ArticleStandard/Article/detail/809125?contextCategoryId=46735&ref=25 A team member at our veterinary practice has controversial decorations on her car, and our practice manager is worried that the materials will offend clients when they see the car parked in front of the veterinary practice. Does it violate the employee's right to freedom of speech if the manager asks her to remove the potentially offensive material?—Caught in the Middle 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/142013/809125null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/A-plague-on-your-house/ArticleStandard/Article/detail/807257?contextCategoryId=46735&ref=25 Stop presenteeism—working sick—from ruining your veterinary workplace. 2013-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/102013/807257null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Safeguard-your-practice-against-violence-in-the-wo/ArticleStandard/Article/detail/805779?contextCategoryId=46735&ref=25 Clinic safety expert offers four layers of protection and how to deal with confrontation. 2013-02-15T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/072013/805779/K-47_flash_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Does-your-veterinary-practice-have-an-image-gap/ArticleStandard/Article/detail/804063?contextCategoryId=46735&ref=25 Sometimes it pays to tell clients why you're out of the office. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/052013/804063null XML http://veterinarynews.dvm360.com/dvm/Featured+Contributors/Its-true-Walmart-can-be-a-veterinary-practice-buil/ArticleStandard/Article/detail/804220?contextCategoryId=46735&ref=25 Sound impossible? It's not. Embracing the $4 prescription model will benefit your veterinary practice and help you provide the best care for patients. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/052013/804220null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/How-to-figure-out-if-youre-successfulmdashin-veter/ArticleStandard/Article/detail/804215?contextCategoryId=46735&ref=25 Rather than going by society's rules, ask yourself one key question. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/052013/804215/veterinary_rainbow_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Ive-lost-that-loving-feeling/ArticleStandard/Article/detail/804059?contextCategoryId=46735&ref=25 Build a bond and regain the closeness even if your veterinary team is growing. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/052013/804059null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Good-deeds-are-your-new-Yellow-Pages/ArticleStandard/Article/detail/804065?contextCategoryId=46735&ref=25 Looking for your next big marketing idea? Skip the old-school approach and promote the good stuff you and your veterinary staff are doing instead. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/052013/804065null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Practice-on-point-with-new-equipment-in-your-veter/ArticleStandard/Article/detail/806046?contextCategoryId=46735&ref=25 Consider how equipment can change the way your hospital practices medicine. Then learn how to influence decision-makers to make room for change. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/082013/806046null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Being-friendly-vs-being-a-friend-to-veterinary-cli/ArticleStandard/Article/detail/804213?contextCategoryId=46735&ref=25 Clients expect you to be professional—so be careful about blurring the line. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/052013/804213/veterinary_cat_dog_friends_144352429_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Practice+News/Five-minute-wellness-Preventive-veterinary-care-th/ArticleStandard/Article/detail/804222?contextCategoryId=46735&ref=25 This veterinarian's unorthodox system thrilled employees, let doctors focus on medicine and quintupled practice revenue. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/052013/804222null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Use-a-timer-to-keep-veterinary-clients-from-waitin/ArticleStandard/Article/detail/804058?contextCategoryId=46735&ref=25 Make sure you stay on schedule and your clients aren't kept waiting. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/052013/804058null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Breaking-up-is-easy-to-do/ArticleStandard/Article/detail/804057?contextCategoryId=46735&ref=25 If you keep your veterinary practice vision in mind, brainstorming in small groups could be the answer to (most of) your prayers. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/052013/804057null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/How-veterinary-practice-owners-are-like-Japanese-w/ArticleStandard/Article/detail/804224?contextCategoryId=46735&ref=25 Defending your veterinary business against chaos is your paramount mission. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/052013/804224null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Too-much-gossiping/ArticleStandard/Article/detail/804067?contextCategoryId=46735&ref=25 Get less chatter and more productivity out of your veterinary team. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/052013/804067null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Serve-veterinary-clients-these-nutritional-nuggets/ArticleStandard/Article/detail/804064?contextCategoryId=46735&ref=25 Beef up your online presence to help patients eat better and lose the weight. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/052013/804064null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Team-meeting-a-snoozefest-Fix-it/ArticleStandard/Article/detail/804066?contextCategoryId=46735&ref=25 Whether it's too many tangents, irrelevant discussions, or too much nitpicking and criticism bringing you down—use this advice to wake up your veterinary team meetings. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/052013/804066/veterinary_smallsnooze_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-to-be-Googles-No-1-veterinary-clinic/ArticleStandard/Article/detail/804062?contextCategoryId=46735&ref=25 You don't have to Google the answers to this one—they're right here. 2013-02-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/052013/804062/vet_google_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Taming-a-talented-but-contentious-super-tech/ArticleStandard/Article/detail/802042?contextCategoryId=46735&ref=25 She's a valuable clinical asset to your veterinary team, but is her toxic energy really worth keeping around? 2013-01-09T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/022013/802042null HTML http://www.dvm360.com/veterinary/Veterinary+business/Dental-care-The-next-step/ArticleStandard/Article/detail/801288?contextCategoryId=46735&ref=25 Leverage the awareness about dental care in February and rally around preventive dental care in your practice with these simple suggestions. 2013-01-02T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/veterinary/012013/801288null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/The-key-to-veterinary-clients-hearts-and-bosses-to/ArticleStandard/Article/detail/803199?contextCategoryId=46735&ref=25 Unlock your potential in the veterinary practice with communication that elevates the service you offer—and makes heartfelt connections with the clients you serve. 2013-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/032013/803199/TheKeyToClientsHearts_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/When-faced-with-disaster-veterinary-practices-need/ArticleStandard/Article/detail/801498?contextCategoryId=46735&ref=25 In the wake of Superstorm Sandy, all veterinary practice owners should make disaster plans a priority, expert says. 2013-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/012013/801498null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Letter-of-the-law-Nose-out-the-nasty-before-purcha/ArticleStandard/Article/detail/801496?contextCategoryId=46735&ref=25 You could land yourself in a messy situation if you don't check out all environmental factors on that perfect piece of real estate for your veterinary clinic. 2013-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/012013/801496null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/5-ways-to-market-your-vetpractice-on-social-media/ArticleStandard/Article/detail/801058?contextCategoryId=46735&ref=25 Say goodbye to old-school advertisements and hello to online engagement with clients. It's going to be quick and painless—we promise. 2013-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/522012/801058/veterinary_market_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Publicize-your-diagnostic-probing/ArticleStandard/Article/detail/801055?contextCategoryId=46735&ref=25 Educate veterinary clients—sometimes in 140 characters or less—with these tweets and Facebook posts just for them. 2013-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/522012/801055null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/When-bickering-gets-out-of-hand/ArticleStandard/Article/detail/801049?contextCategoryId=46735&ref=25 Keep veterinary team drama at bay with some simple tips from Shawn McVey. 2013-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/522012/801049null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Stop-motivating-and-start-inspiring-your-veterinar/ArticleStandard/Article/detail/801057?contextCategoryId=46735&ref=25 Don't let fear of failure or change stand in the way of your practice's success. Get everyone on board by building a stronger sense of purpose. 2013-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/522012/801057/veterinary_bigbulb_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/One-cat-four-cats-10-cats--more/ArticleStandard/Article/detail/803196?contextCategoryId=46735&ref=25 Q: How many pets per team member does our practice need to pay for? 2013-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/032013/803196/Ask_OneCat_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/When-the-cats-away/ArticleStandard/Article/detail/803202?contextCategoryId=46735&ref=25 Q: We've been through two managers in the past two years, and our team morale is beginning to fizzle out. The practice owner is always out on farm calls, and several associates arrive late and leave early. Some of the other team members are following their bad habits. How can we stay focused when there's no leadership? 2013-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/032013/803202/ASK_WhenTheCat_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/We-need-to-talk/ArticleStandard/Article/detail/801052?contextCategoryId=46735&ref=25 Behavior, performance, and discipline problems just don't come across in email and text messages. Remind your manager (or yourself) that difficult conversations need to be face to face. 2013-01-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/522012/801052null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Promote-a-different-veterinary-service-each-month/ArticleStandard/Article/detail/797485?contextCategoryId=46735&ref=25 Increase compliance and client education with this helpful tip. 2012-12-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/472012/797485null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Wellness-checklist-for-receptionists/ArticleStandard/Article/detail/797272?contextCategoryId=46735&ref=25 Give receptionists this comprehensive wellness checklist to review veterinary services with clients. 2012-12-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/472012/797272null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Frame-your-front-lines-first-impression/ArticleStandard/Article/detail/797484?contextCategoryId=46735&ref=25 Receptionists are the first and last people that your veterinary clients communicate with in every visit. Make sure they leave the right—and lasting—impression. 2012-12-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/472012/797484null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Look-at-whats-really-worth-the-effort-in-veterinar/ArticleStandard/Article/detail/797480?contextCategoryId=46735&ref=25 Amidst all the hype about establishing online services and being the best product resource for our clients, we should stick with what we know—good medicine. 2012-12-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/472012/797480null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Fit-to-practice-10-vegetables-you-should-eat-more-/ArticleStandard/Article/detail/795196?contextCategoryId=46735&ref=25 Want to be happier and healthier? These power foods will help you achieve that goal at your veterinary practice and at home. 2012-11-05T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/452012/795196null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Give-the-right-veterinary-employee-discount/ArticleStandard/Article/detail/793566?contextCategoryId=46735&ref=25 What's reasonable and what's excessive for discounted veterinary services? 2012-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/422012/793566null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/You-say-tomato-Veterinary-vocabulary-makes-all-the/ArticleStandard/Article/detail/793276?contextCategoryId=46735&ref=25 Do veterinarians know what they're really saying with the words they choose? 2012-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/422012/793276/veterinary_tomato_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Job-interviews-are-a-two-way-street/ArticleStandard/Article/detail/793568?contextCategoryId=46735&ref=25 While you're judging job applicants, they're judging you and your veterinary practice. 2012-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/422012/793568null XML http://veterinaryteam.dvm360.com/firstline/Managing+team+members/Ignite-your-passion-for-practice-with-a-little-tim/ArticleStandard/Article/detail/795181?contextCategoryId=46735&ref=25 Rekindle your love for veterinary medicine with time away from the job you love. Here are six steps to fan your flame 2012-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/442012/795181/igniteteam_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Homeward-bound/ArticleStandard/Article/detail/794641?contextCategoryId=46735&ref=25 What's more convenient than a visit to the veterinary practice? When the veterinarian offers an online pharmacy to deliver drugs right to clients' doorstep. Here's why you should be that doctor. 2012-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442012/794641/prescript_smallflashs_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Whats-in-your-paycheck/ArticleStandard/Article/detail/793564?contextCategoryId=46735&ref=25 Salary negotiations are a balancing act for veterinary practice owners and associates. 2012-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/422012/793564null XML http://veterinarynews.dvm360.com/dvm/Featured+Contributors/Parenthood-The-ultimate-veterinary-training/ArticleStandard/Article/detail/793280?contextCategoryId=46735&ref=25 Four meaningful lessons on being a better veterinarian—from those you might not expect it from. 2012-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/422012/793280/veterinary_motherchild_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Managing+team+members/Facebook-foibles-in-a-veterinary-practice/ArticleStandard/Article/detail/795184?contextCategoryId=46735&ref=25 One of the technicians at our practice has made friends with a lot of the practice's clients on Facebook. The problem is, sometimes she posts personal comments about her politics and her activities that make me uncomfortable. As the practice manager, should I say anything? 2012-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/442012/795184null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Cute-kitten-photos-Is-this-making-you-more-product/ArticleStandard/Article/detail/793746?contextCategoryId=46735&ref=25 A study shows that looking at cute animals can improve productivity. Veterinarians and veterinary team members: Get crackin'! 2012-10-23T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432012/793746/catthumb_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/firstline/432012/793746null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Take-a-cue-from-family-pharmacists-Build-trust-wit/ArticleStandard/Article/detail/789869?contextCategoryId=46735&ref=25 What competition from big box stores can mean to your veterinary practice's bottom line. 2012-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/382012/789869null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Know-how-to-pay-for-veterinary-services-rendered/ArticleStandard/Article/detail/790683?contextCategoryId=46735&ref=25 With production-based pay, who gets credit for the "sale" of a plan and who gets credit for services rendered? 2012-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/392012/790683/veterinary_catdog_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/4-tips-to-engage-your-Facebook-fans--and-keep-em/ArticleStandard/Article/detail/790691?contextCategoryId=46735&ref=25 Don't let rookie mistakes damage your connection with veterinary clients. Find out how to keep your faithful followers with a few easy tips. 2012-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/392012/790691null XML http://veterinaryteam.dvm360.com/firstline/Managing+team+members/Refill-your-well-of-compassion-in-your-veterinary-/ArticleStandard/Article/detail/792709?contextCategoryId=46735&ref=25 When your well runs dry, it's impossible to offer the service pets and their owners need. A healing environment requires healthy healers. Here's what you need to know to take care of yourself - and your colleagues. 2012-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/412012/792709/TeamRefill_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Career+development+for+managers/School-vs-experience-in-veterinary-practice/ArticleStandard/Article/detail/792710?contextCategoryId=46735&ref=25 I work at a veterinary practice, and I'd like to move into management. How do I stack up against candidates with college degrees. 2012-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/412012/792710null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Discussing-veterinary-team-problems/ArticleStandard/Article/detail/790690?contextCategoryId=46735&ref=25 As an associate, what do I do about team management problems when I don't have the authority to address them? 2012-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/392012/790690null XML http://veterinaryteam.dvm360.com/firstline/Client+communication+for+managers/Happy-birthday-dear-Rex/ArticleStandard/Article/detail/792711?contextCategoryId=46735&ref=25 Our veterinary practice sends out birthday greetings. 2012-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/412012/792711null XML http://veterinaryteam.dvm360.com/firstline/Managing+clients/Soothe-your-savage-beast/ArticleStandard/Article/detail/792707?contextCategoryId=46735&ref=25 Play classical music in your veterinary practice to set the mood. 2012-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/412012/792707null XML http://veterinaryteam.dvm360.com/firstline/Managing+team+members/Ask-Shawn-Ouch-Am-I-totally-toxic-team-member/ArticleStandard/Article/detail/792705?contextCategoryId=46735&ref=25 What do I do if I'm the toxic team member? 2012-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/412012/792705null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Confidence-and-incompetence-How-they-affect-a-vete/ArticleStandard/Article/detail/789886?contextCategoryId=46735&ref=25 Why incompetent people are so often promoted over their veterinary peers. 2012-09-25T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/392012/789886null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dont-let-emergency-veterinary-calls-turn-you-upsid/ArticleStandard/Article/detail/788383?contextCategoryId=46735&ref=25 Use these materials to educate team members about how to crack that tough nut—the nonurgent emergency call. Follow the directios to get your practice back on its feet by preparing an educational meeting on this topic. 2012-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/372012/788383/team3_flash.jpg XML