http://www.dvm360.com/veterinary/Veterinary+managers/Article/list/46735 Veterinary news, management advice, client education strategies, and personnel solutions for veterinary practice managers. 2009-11-22T01:03:53Z http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Is-the-recession-driving-you-crazy/ArticleStandard/Article/detail/643129?contextCategoryId=46735&ref=25 The U.S. economic crisis may lead to a mental crisis in many Americans, survey says. 2009-11-20T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/472009/643129null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Leaders-who-lose-their-confidence-more-apt-to-lose/ArticleStandard/Article/detail/642635?contextCategoryId=46735&ref=25 New research shows how feelings of self-worth are tied to workplace behavior. 2009-11-18T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/472009/642635null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/4-ways-to-keep-the-peace-at-your-practice/ArticleStandard/Article/detail/642323?contextCategoryId=46735&ref=25 Adopt one of these personalities to negotiate your way to workplace Nirvana. 2009-11-17T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/472009/642323/veterinary_twitter_birds_wd_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Small-businesses-lack-cybersecurity-savvy/ArticleStandard/Article/detail/641736?contextCategoryId=46735&ref=25 Study suggests American businesses have a false sense of security when it comes to the Internet 2009-11-13T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/462009/641736null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/November-iFirstlinei-Challenge-topic-Patient-care/ArticleStandard/Article/detail/641776?contextCategoryId=46735&ref=25 Finish these activities to complete the patient care component of the Firstline Challenge. 2009-11-13T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/641776null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Reading-iFirstlinei-should-give-you-a-leg-up/ArticleStandard/Article/detail/641440?contextCategoryId=46735&ref=25 Crack open your trade publications—it could help advance your career. 2009-11-12T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/641440/veterinary_magazine_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/641440/veterinary_magazine_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Improve-your-referral-relationships/ArticleStandard/Article/detail/640986?contextCategoryId=46735&ref=25 A referral case coordinator can increase recommendations and decrease referring doctors' dissatisfaction. 2009-11-11T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/462009/640986null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-dog-walk-a-day-keeps-old-age-at-bay/ArticleStandard/Article/detail/639415?contextCategoryId=46735&ref=25 Seniors who walk regularly with dogs reap many benefits. 2009-11-05T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/452009/639415/veterinary_senior_health_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-How-to-give-effective-feedback/ArticleStandard/Article/detail/639283?contextCategoryId=46735&ref=25 Dr. Amanda Donnelly, MBA, shares three tips to making the most of feedback when delegating tasks. 2009-11-04T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/452009/639283/veterinary_donnelly_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/3-signs-your-schedule-is-broken/ArticleStandard/Article/detail/640439?contextCategoryId=46735&ref=25 Scheduling woes can leave clients and team members in tatters. Fix them with these strategies. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640439/Veterinary_ScheduleDVM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-speed-up-slow-doctors/ArticleStandard/Article/detail/640436?contextCategoryId=46735&ref=25 How to speed up a slow doctor. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640436null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Good-fees-bad-fees/ArticleStandard/Article/detail/638177?contextCategoryId=46735&ref=25 Avoid invoices that aggravate clients. Consider these modified service codes. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638177null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Time-off-request-form/ArticleStandard/Article/detail/638292?contextCategoryId=46735&ref=25 Simplify scheduling requests with this sample time-off sheet. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/452009/638292null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Sample-uniform-policy/ArticleStandard/Article/detail/637409?contextCategoryId=46735&ref=25 Use this sample uniform policy to keep garment issues at bay. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/442009/637409null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Sample-script-Dont-be-a-Scrooge-with-time-off-requ/ArticleStandard/Article/detail/640437?contextCategoryId=46735&ref=25 How to handle the time-off talk. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640437null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/QampA-Giving-bad-employee-references/ArticleStandard/Article/detail/638176?contextCategoryId=46735&ref=25 Tips to keep you and your practice out of trouble when giving job references. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638176null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/4-tips-you-can-take-to-the-bank/ArticleStandard/Article/detail/638168?contextCategoryId=46735&ref=25 Inspire yourself—and your team—by tackling a revenue-boosting tip from 100 Well-Managed Practices nationwide. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638168/veterinary_4-tips_f_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Talking-to-clients-Can-my-pet-get-H1N1/ArticleStandard/Article/detail/635421?contextCategoryId=46735&ref=25 Answer clients' biggest flu question with confidence. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635421null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Technology-as-a-time-saving-tool/ArticleStandard/Article/detail/635963?contextCategoryId=46735&ref=25 See how one practice uses a computer system to stay on track. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635963null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Patient-recovery-Every-team-member-plays-a-part/ArticleStandard/Article/detail/637564?contextCategoryId=46735&ref=25 Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/442009/637564null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/How-to-start-a-successful-behavior-program/ArticleStandard/Article/detail/641737?contextCategoryId=46735&ref=25 This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/641737/weighin_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/641737null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Commentary-Why-clients-drive-me-crazy/ArticleStandard/Article/detail/638179?contextCategoryId=46735&ref=25 Dr. Hilary Petit loves her clients, but they drive her crazy sometimes. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638179null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Pounce-on-your-purrfect-software/ArticleStandard/Article/detail/638178?contextCategoryId=46735&ref=25 Computer expert shows you the correct approach to snagging your ideal software. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638178null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/What-to-ask-before-you-buy-software/ArticleStandard/Article/detail/638172?contextCategoryId=46735&ref=25 Before you purchase practice management software, make sure you ask these crucial questions. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638172null XML http://veterinarybusiness.dvm360.com/vetec/Parasitology+Center/Talk-up-proactive-parasite-prevention/ArticleStandard/Article/detail/638166?contextCategoryId=46735&ref=25 Here are four tips to help if your flea, tick, and heartworm product sales and client compliance don't match up to these Well-Managed Practices. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638166null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Hello-Its-your-parasite-preventive-calling/ArticleStandard/Article/detail/640434?contextCategoryId=46735&ref=25 Cellular reminders increase client compliance. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640434null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Stop-underserving-your-clients/ArticleStandard/Article/detail/638180?contextCategoryId=46735&ref=25 Compare your medical services to Well-Managed Practices' service percentage. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638180null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/4-ways-to-show-clients-the-value/ArticleStandard/Article/detail/640440?contextCategoryId=46735&ref=25 A tightly honed message helps ensure clients see the value of your care. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640440null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Santa-and-his-elves-give-prime-pet-health/ArticleStandard/Article/detail/640435?contextCategoryId=46735&ref=25 Harness the holiday spirit to educate clients on pet health. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640435null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Ask-Amy-I-see-London-I-see-France/ArticleStandard/Article/detail/637399?contextCategoryId=46735&ref=25 How to handle team members' underwear issues. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/442009/637399null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Safety-protocols-still-necessary-for-computerized-/ArticleStandard/Article/detail/638182?contextCategoryId=46735&ref=25 Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638182null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Feline-diabetes-handout/ArticleStandard/Article/detail/636158?contextCategoryId=46735&ref=25 Download and share this handout as a PDF or customizable Word document to reassure worried clients that feline diabetes is a chronic but treatable condition. 2009-10-30T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/432009/636158null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-pet-medication-reminder-handout/ArticleStandard/Article/detail/636174?contextCategoryId=46735&ref=25 Download and share this PDF handout to help clients remember to administer medications to pets at home. 2009-10-30T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/432009/636174null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Business360-Podcast-No-1-Regrets-and-mistakes/ArticleStandard/Article/detail/635690?contextCategoryId=46735&ref=25 Three short tips on what NOT to do in client medical records, practice building, and Web site creation. 2009-10-21T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/432009/635690null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Arkansas-officials-clarify-sales-tax-rules-for-vet/ArticleStandard/Article/detail/634815?contextCategoryId=46735&ref=25 Arkansas -- Following a request from the Arkansas Veterinary Medical Association, the state Department of Finance and Administrations has issued written guidelines on sales and other tax regulations for veterinary practices. 2009-10-17T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/422009/634815null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-art-of-success-Dr-Jeff-Werber-demonstrates-wha/ArticleStandard/Article/detail/634695?contextCategoryId=46735&ref=25 A black belt in the veterinary field reveals his tried-and-true tips to running a practice that can?t be beat. 2009-10-16T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/422009/634695null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-success-Follow-the-Rule-of-3/ArticleStandard/Article/detail/634061?contextCategoryId=46735&ref=25 Follow this simple rule to avoid long client wait times. 2009-10-14T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/422009/634061null HTML http://veterinaryteam.dvm360.com/firstline/Weight+Center/Study-analyzes-the-fight-against-pet-obesity/ArticleStandard/Article/detail/633879?contextCategoryId=46735&ref=25 Participate in a study to help raise awareness about the dangers of pet obesity—and possibly win $200 for your clinic. 2009-10-13T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/422009/633879/VeterinaryObesity_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Join-the-iFirstlinei-Challengemdashand-win/ArticleStandard/Article/detail/633509?contextCategoryId=46735&ref=25 This free program helps team members improve themselves and the practice—and maybe win an iPod Touch. 2009-10-12T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/422009/633509/Veterinary_ChallengeDVM_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Managers-End-team-rivalries/ArticleStandard/Article/detail/630430?contextCategoryId=46735&ref=25 If you?re managing a divided team, try this rivalry-specific advice for ending the practice standoffs. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/402009/630430null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Proposed-tax-deduction-for-veterinary-care-draws-m/ArticleStandard/Article/detail/632541?contextCategoryId=46735&ref=25 National Report — Starting next year, practitioners might be able to add the words "tax deductible" to their discussions about fees. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/412009/632541null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Ask-Amy-Part-time-work-for-full-time-pay-mdash-its/ArticleStandard/Article/detail/635169?contextCategoryId=46735&ref=25 Amy offers advice on equity in pay. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635169null XML http://veterinaryteam.dvm360.com/firstline/Client+Service/Pet-food-for-the-soul/ArticleStandard/Article/detail/635166?contextCategoryId=46735&ref=25 A team member's true story of starting a pet food pantry. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635166null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Unearth-your-veterinary-practices-financial-proble/ArticleStandard/Article/detail/630088?contextCategoryId=46735&ref=25 Buried beneath that pile of paperwork may lie a more profitable practice. Here's how to uncover it. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/402009/630088/veterinary_unearth_360_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Forget-us-vs-them/ArticleStandard/Article/detail/635162?contextCategoryId=46735&ref=25 Stop thinking of employees outside your group as rivals. When you break down these barriers, you'll reap the rewards. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635162/Veterinary_TurfWarDVM_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Banfield-chief-sees-slow-recovery-for-animal-healt/ArticleStandard/Article/detail/632542?contextCategoryId=46735&ref=25 John Payne, president and CEO of Banfield, The Pet Hospital, thinks the worst is behind but doesn't foresee a dramatic or fast recovery for the animal-health market. He addressed about 100 leaders in the veterinary medical market at the 2009 Pet Health Care Industry Summit in Portland, Ore. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/412009/632542null XML http://veterinarybusiness.dvm360.com/vetec/Benchmarks/Fee-fi-fo-fum-Smart-pricing-doesnt-have-to-be-a-fa/ArticleStandard/Article/detail/630091?contextCategoryId=46735&ref=25 Bring your veterinary practice's fee structure to the next level by using a value-based strategy. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/402009/630091null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Generational-questionnaire/ArticleStandard/Article/detail/631954?contextCategoryId=46735&ref=25 Use this form at your next team meeting to help bridge the generation gap. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/412009/631954null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Risks-rewards-of-commission-compensation/ArticleStandard/Article/detail/632529?contextCategoryId=46735&ref=25 Some practices will benefit from production-based compensation packages, while others could be injured by them. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/412009/632529null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Four-ways-to-say-no-nicely/ArticleStandard/Article/detail/635173?contextCategoryId=46735&ref=25 Don't fall victim to the yes syndrome. Use these techniques to say nay. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635173null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Enforcement-of-federal-ID-theft-rules-starts-Nov-1/ArticleStandard/Article/detail/632532?contextCategoryId=46735&ref=25 National Report — Cases of identity theft, like those that took place at Kettering Animal Hospital, are not uncommonc, and are a reminder of how important it is to make plans to fight identity theft early on. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/412009/632532null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/5-ways-to-benefit-from-online-team-CE/ArticleStandard/Article/detail/630099?contextCategoryId=46735&ref=25 Put down the pencil and pick up a mouse for a new way to educate employees. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/402009/630099null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/The-veterinary-practice-managers-role-increases-du/ArticleStandard/Article/detail/632528?contextCategoryId=46735&ref=25 Every practice, whatever its size, needs a strong, reliable manager to oversee associates and staff. Once trained, he or she should have a relatively free hand to deal with all management problems as they arise. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/412009/632528/veterinary_role_f_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-start-a-pet-food-bank/ArticleStandard/Article/detail/629932?contextCategoryId=46735&ref=25 So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/402009/629932null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Managers-Take-action/ArticleStandard/Article/detail/635171?contextCategoryId=46735&ref=25 Here are three ways to help your team work together more cohesively. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635171/veterinary_team_piece_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Introducing-the-Firstline-Challenge/ArticleStandard/Article/detail/635165?contextCategoryId=46735&ref=25 Here's information about how to improve yourself and your team—and even win an iPod Touch. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635165null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Identity-theft-strikes-Ohio-clinic-clients-lose-th/ArticleStandard/Article/detail/632527?contextCategoryId=46735&ref=25 Kettering, Ohio -- Michæl Rohrer worked at the front desk at Kettering Animal Hospital near Dayton, Ohio, for only a few months when police made the call. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/412009/632527null XML http://veterinarybusiness.dvm360.com/vetec/Feline+Center/Medical-waste-chart-Take-the-danger-out-of-dumping/ArticleStandard/Article/detail/628048?contextCategoryId=46735&ref=25 Remind your team what goes in medical waste and what goes in the dumpster. 2009-09-21T04:00:00Z HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Veterinary-wellness-exam-checklist/ArticleStandard/Article/detail/628036?contextCategoryId=46735&ref=25 Download this PDF twice-yearly wellness exam checklist for clients, or download the Word document version to customize yourself. 2009-09-21T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/392009/628036null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Technicians-spread-the-word-about-your-skills/ArticleStandard/Article/detail/175473?contextCategoryId=46735&ref=25 Running lab tests, educating clients, assisting with surgery—it's all in a day's work for veterinary technicians. But do pet owners know this? 2009-09-18T04:00:00Z XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Bulletin-board-Sample-technician-profile/ArticleStandard/Article/detail/627651?contextCategoryId=46735&ref=25 Use these forms to teach clients about technicians' skills and your own team members. 2009-09-18T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627651null HTML http://veterinarybusiness.dvm360.com/vetec/Web+Daily/Does-your-practice-have-a-zit-of-a-problem-Pop-it-/ArticleStandard/Article/detail/626768?contextCategoryId=46735&ref=25 Dynamic duo Opperman and Grosdidier make finding flaws in your practice fun. How? By giving you the tools to buff out the blemishes. 2009-09-16T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/382009/626768null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/How-to-market-your-emergency-services/ArticleStandard/Article/detail/608868?contextCategoryId=46735&ref=25 Relationships with other practices make or break your referrals. 2009-09-15T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/282009/608868/Veterinarian_emergency_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/New-Oklahoma-DVMs-to-get-lower-interest-rates-if-t/ArticleStandard/Article/detail/625937?contextCategoryId=46735&ref=25 Oklahoma City, Okla. -- New veterinarians who devote 30 percent of their practice to large animals now will be eligible for the Oklahoma Agricultural Linked Deposit Program. 2009-09-12T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/372009/625937null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/World-Rabies-Day-is-Sept-28/ArticleStandard/Article/detail/624257?contextCategoryId=46735&ref=25 Study shows that pet owners need more information about this fatal disease. 2009-09-04T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/362009/624257null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Employees-privacy-rights/ArticleStandard/Article/detail/627618?contextCategoryId=46735&ref=25 Can your boss check your online activity? Read this before you send another e-mail at work. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627618null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Rehabilitation-defined/ArticleStandard/Article/detail/622037?contextCategoryId=46735&ref=25 This glossary provides the definitions of terms used in the article Creature Comfort. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/622037null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Firstline-Live-2009-Editors-favorite-tip/ArticleStandard/Article/detail/623349?contextCategoryId=46735&ref=25 Here's how to deal with perpetually late employees. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/362009/623349/Veterinary-Time_flash.gif HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Connect-with-your-community-online-and-off/ArticleStandard/Article/detail/622377?contextCategoryId=46735&ref=25 The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/622377/Veterinary_TwitterSm_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Case-studies-Make-sure-new-equipment-earns-its-kee/ArticleStandard/Article/detail/622445?contextCategoryId=46735&ref=25 Veterinarians share their financial success stories with ultrasound machines, dental digital radiography units, and surgical and therapy lasers. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/362009/622445null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Should-your-practice-install-video-surveillance/ArticleStandard/Article/detail/622344?contextCategoryId=46735&ref=25 Managers: Consider state laws, as well as employee response, to make sure the practice and its team are equally protected by video surveillance. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/622344/VeterinarySurveilance_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+business/The-patient-care-disconnect-Assessing-your-liabili/ArticleStandard/Article/detail/622212?contextCategoryId=46735&ref=25 Legal liability is a potential problem for all businesses, including veterinarians. And the larger the business, the greater the risk. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/352009/622212null XML http://veterinarynews.dvm360.com/dvm/Veterinary+business/The-5-to-7-ratio/ArticleStandard/Article/detail/622216?contextCategoryId=46735&ref=25 Violate the 5-to-7 ratio at your risk. That is the ratio between a veterinary practice's gross revenue and the cost of paraprofessional staff. Anything outside that ratio is bad for the practice. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/352009/622216null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-surveillance-Whos-watching-you/ArticleStandard/Article/detail/627612?contextCategoryId=46735&ref=25 More and more practices are using video surveillance. Here's what you need to know about being filmed at work. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627612null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Sharpen-up-your-team-with-employee-upscaling/ArticleStandard/Article/detail/622442?contextCategoryId=46735&ref=25 How to replace underachieving team members with overachievers. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/362009/622442/veterinary_pencils_360_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Managing+the+money/Recession-talk-Were-not-out-of-the-woods-yet/ArticleStandard/Article/detail/622436?contextCategoryId=46735&ref=25 The economy is starting to recover, but challenges linger. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/362009/622436null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Manage-for-profitmdasheven-in-a-recession/ArticleStandard/Article/detail/622440?contextCategoryId=46735&ref=25 Tips to increase veterinary practices' bottom line during a recession—or any time. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/362009/622440/veterinary_salzsieder_f_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-Computer-usage-policy/ArticleStandard/Article/detail/622147?contextCategoryId=46735&ref=25 Use this sample policy to define acceptable computer behavior and outline the consequences of putting the practice at risk. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/622147null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/6-ways-to-find-perfect-10-employees/ArticleStandard/Article/detail/622444?contextCategoryId=46735&ref=25 Trust me—you have "10" employees in your town, no matter how small it is. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/362009/622444null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Technicians-sit-for-first-pain-certification-exam/ArticleStandard/Article/detail/622532?contextCategoryId=46735&ref=25 IVAPM issues exam in conjunction with CVC in Kansas City. 2009-08-30T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/362009/622532/Untitled-1_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Firstline-Live-2009-The-psychology-of-phone-shoppe/ArticleStandard/Article/detail/621793?contextCategoryId=46735&ref=25 Understanding the brain's inner-workings will help you convert potential clients into perpetual ones. 2009-08-30T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/621793/Veterinary_Kramer_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Firstline-Live-2009-Safety-first-job-security-seco/ArticleStandard/Article/detail/622537?contextCategoryId=46735&ref=25 Following your practice's safety protocol, makes you an essential employee. 2009-08-30T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/362009/622537null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Firstline-Live-2009-Stay-competitive-with-a-Web-ph/ArticleStandard/Article/detail/621791?contextCategoryId=46735&ref=25 Don't let online-only pharmacies take your business. 2009-08-29T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/621791/Veterinary_OnlineStore_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Getting-naysayers-on-board/ArticleStandard/Article/detail/622275?contextCategoryId=46735&ref=25 Some team members always seem to shoot down ideas. Here's how to turn those objectors into supporters. 2009-08-28T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/622275/veterinary_yes_home_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-How-to-make-team-members-feel-respected/ArticleStandard/Article/detail/620773?contextCategoryId=46735&ref=25 A common complaint among veterinary team members is lack of respect in the workplace. Mark Opperman, CVPM, offers advice on how to properly communicate staff appreciation. 2009-08-21T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/342009/620773/veterinary_opperman_821_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-Online-client-forms/ArticleStandard/Article/detail/620366?contextCategoryId=46735&ref=25 Posting client forms online saves pet owners' time and yours. 2009-08-19T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/342009/620366null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-A-front-desk-tactic-for-efficiency/ArticleStandard/Article/detail/619061?contextCategoryId=46735&ref=25 Receptionists can play a part in preventing too much overtime and too much downtime. 2009-08-14T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/332009/619061null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Kick-back-with-Womack/ArticleStandard/Article/detail/617508?contextCategoryId=46735&ref=25 Country music sensation Lee Ann Womack sings exclusively for CVC Kansas City attendees. 2009-08-07T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/322009/617508/veterinary_womack_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/CVC-Kansas-City-Your-chance-to-network/ArticleStandard/Article/detail/616619?contextCategoryId=46735&ref=25 Learn outside the classroom setting. 2009-08-05T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/322009/616619null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Personal-finances-How-anyone-can-save/ArticleStandard/Article/detail/617170?contextCategoryId=46735&ref=25 Follow this simple advice for keeping more of your money, even when times are tight. 2009-08-05T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617170null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Feline-heartworms-This-cats-got-your-tongue/ArticleStandard/Article/detail/617635?contextCategoryId=46735&ref=25 Team members don't know what to say to educate clients about feline heartworms. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617635/Veterinary_Kitten_250_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Expert-opinions-on-the-economy-and-its-effects-on-/ArticleStandard/Article/detail/615809?contextCategoryId=46735&ref=25 Two experts share their forecasts for the veterinary industry. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/312009/615809null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Love-em-amp-leave-em/ArticleStandard/Article/detail/617636?contextCategoryId=46735&ref=25 Why team members are walking away from jobs they enjoy. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617636/Veterinary_MoneyHappiness_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Technology-nets-you-e-mazing-results/ArticleStandard/Article/detail/617628?contextCategoryId=46735&ref=25 Save time and money by tapping into your practice's technological potential. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617628null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Concern-for-clients-outweighs-personal-worries/ArticleStandard/Article/detail/617632?contextCategoryId=46735&ref=25 Team members seem more worried about pet owners than themselves during recession. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617632null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Cross-the-digital-divide/ArticleStandard/Article/detail/617815?contextCategoryId=46735&ref=25 See which technologies team members say their practices use. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/332009/617815null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Managers-Heres-how-to-keep-employees/ArticleStandard/Article/detail/615080?contextCategoryId=46735&ref=25 Ease team members' work-related concerns. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/312009/615080null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Practice-what-you-preach/ArticleStandard/Article/detail/617627?contextCategoryId=46735&ref=25 You talk to clients daily about the importance of complying, but do you follow your own advice? It's time to reflect on your recommendations. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617627/Veterinary_CatMirror_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Benefits-and-pay-Making-a-slow-upward-climb/ArticleStandard/Article/detail/617640?contextCategoryId=46735&ref=25 While average earnings are up from years past, 2009 isn't a banner year for team pay. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617640null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-stop-gossip/ArticleStandard/Article/detail/616486?contextCategoryId=46735&ref=25 When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice? 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/616486/Veterinary_GossipCat_flash.jpg HTML