http://www.dvm360.com/veterinary/Veterinary+technicians/Article/list/46734 Veterinary news, tips, communication strategies, client education strategies, and career advice for veterinary technicians. 2009-11-22T00:29:54Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-veterinary-clients-coming-back/ArticleStandard/Article/detail/643104?contextCategoryId=46734&ref=25 Watch Dr. Kramer explain his top tip for client retention. 2009-11-19T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/472009/643104/veterinary_heart_1209_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/November-iFirstlinei-Challenge-topic-Patient-care/ArticleStandard/Article/detail/641776?contextCategoryId=46734&ref=25 Finish these activities to complete the patient care component of the Firstline Challenge. 2009-11-13T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/641776null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/A-dog-walk-a-day-keeps-old-age-at-bay/ArticleStandard/Article/detail/639415?contextCategoryId=46734&ref=25 Seniors who walk regularly with dogs reap many benefits. 2009-11-05T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/452009/639415/veterinary_senior_health_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/4-ways-to-show-clients-the-value/ArticleStandard/Article/detail/640440?contextCategoryId=46734&ref=25 A tightly honed message helps ensure clients see the value of your care. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640440null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Safety-protocols-still-necessary-for-computerized-/ArticleStandard/Article/detail/638182?contextCategoryId=46734&ref=25 Some people believe that radiation from DR or CR is not as dangerous as that from regular radiographs and that safety precautions aren't as important. They're wrong. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638182null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Santa-and-his-elves-give-prime-pet-health/ArticleStandard/Article/detail/640435?contextCategoryId=46734&ref=25 Harness the holiday spirit to educate clients on pet health. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640435null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Behaviors-suggestive-of-postoperative-pain-in-cats/ArticleStandard/Article/detail/641659?contextCategoryId=46734&ref=25 In people, pain is what the patient says it is. But in animals, it's what we say it is. To better recognize acute pain in cats, observe patients for the behavioral changes described here. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/641659null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Commentary-Why-clients-drive-me-crazy/ArticleStandard/Article/detail/638179?contextCategoryId=46734&ref=25 Dr. Hilary Petit loves her clients, but they drive her crazy sometimes. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638179null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/For-the-love-of-pets-new-clinical-articles/ArticleStandard/Article/detail/640433?contextCategoryId=46734&ref=25 Firstline welcomes new clinical content. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640433null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Time-off-request-form/ArticleStandard/Article/detail/638292?contextCategoryId=46734&ref=25 Simplify scheduling requests with this sample time-off sheet. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/452009/638292null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/How-to-respond-to-client-fears-about-feline-diabet/ArticleStandard/Article/detail/638164?contextCategoryId=46734&ref=25 Ward off client worries about feline diabetes in the first few minutes after diagnosis. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638164null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Talking-to-clients-Can-my-pet-get-H1N1/ArticleStandard/Article/detail/635421?contextCategoryId=46734&ref=25 Answer clients' biggest flu question with confidence. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635421null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Technology-as-a-time-saving-tool/ArticleStandard/Article/detail/635963?contextCategoryId=46734&ref=25 See how one practice uses a computer system to stay on track. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635963null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Patient-recovery-Every-team-member-plays-a-part/ArticleStandard/Article/detail/637564?contextCategoryId=46734&ref=25 Managing postoperative pain should rank as a top concern for team members and pet owners. Follow these position-specific guidelines to educate clients and help keep their pets comfortable. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/442009/637564null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Talking-to-clients-about-Cushings/ArticleStandard/Article/detail/638183?contextCategoryId=46734&ref=25 Use these communication techniques to talk about a chronic but treatable disease like Cushing's. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/638183null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/How-to-start-a-successful-behavior-program/ArticleStandard/Article/detail/641737?contextCategoryId=46734&ref=25 This case study shows how to strengthen your relationships with clients, build their bonds with their pets, and grow your practice. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/641737/weighin_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/641737null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Claws-come-out-in-California/ArticleStandard/Article/detail/640441?contextCategoryId=46734&ref=25 Opinions clash over the controversial proposed ban on declawing cats. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640441null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Hello-Its-your-parasite-preventive-calling/ArticleStandard/Article/detail/640434?contextCategoryId=46734&ref=25 Cellular reminders increase client compliance. 2009-11-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/462009/640434null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-pet-medication-reminder-handout/ArticleStandard/Article/detail/636174?contextCategoryId=46734&ref=25 Download and share this PDF handout to help clients remember to administer medications to pets at home. 2009-10-30T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/432009/636174null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Feline-diabetes-handout/ArticleStandard/Article/detail/636158?contextCategoryId=46734&ref=25 Download and share this handout as a PDF or customizable Word document to reassure worried clients that feline diabetes is a chronic but treatable condition. 2009-10-30T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/432009/636158null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-You-wont-let-my-pet-die-will-you/ArticleStandard/Article/detail/636655?contextCategoryId=46734&ref=25 Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM. 2009-10-26T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/636655null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/The-art-of-success-Dr-Jeff-Werber-demonstrates-wha/ArticleStandard/Article/detail/634695?contextCategoryId=46734&ref=25 A black belt in the veterinary field reveals his tried-and-true tips to running a practice that can?t be beat. 2009-10-16T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/422009/634695null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-success-Follow-the-Rule-of-3/ArticleStandard/Article/detail/634061?contextCategoryId=46734&ref=25 Follow this simple rule to avoid long client wait times. 2009-10-14T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/422009/634061null HTML http://veterinaryteam.dvm360.com/firstline/Weight+Center/Study-analyzes-the-fight-against-pet-obesity/ArticleStandard/Article/detail/633879?contextCategoryId=46734&ref=25 Participate in a study to help raise awareness about the dangers of pet obesity—and possibly win $200 for your clinic. 2009-10-13T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/422009/633879/VeterinaryObesity_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Join-the-iFirstlinei-Challengemdashand-win/ArticleStandard/Article/detail/633509?contextCategoryId=46734&ref=25 This free program helps team members improve themselves and the practice—and maybe win an iPod Touch. 2009-10-12T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/422009/633509/Veterinary_ChallengeDVM_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-Dr-Marty-Becker-tells-you-why-hes-optimistic/ArticleStandard/Article/detail/633429?contextCategoryId=46734&ref=25 Hear why TV personality and Veterinary Economics Editorial Advisory Board member Dr. Marty Becker thinks it's only getting better for veterinarians. 2009-10-12T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/422009/633429/veterinary_becker_f_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Veterinary+news/SC-legislators-urged-to-let-veterinary-team-member/ArticleStandard/Article/detail/633162?contextCategoryId=46734&ref=25 Columbia, S.C. -- The South Carolina Association of Veterinarians (SCAV) is pushing state legislators to allow veterinary team members to give rabies vaccines. At present, only veterinarians can administer the vaccination to cats and dogs. 2009-10-09T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/412009/633162null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Tips-to-encourage-clients-to-bring-pets-in-for-wel/ArticleStandard/Article/detail/630105?contextCategoryId=46734&ref=25 Dr. Michael Rehm shares his tips for promoting wellness care for clients 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/402009/630105null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-start-a-pet-food-bank/ArticleStandard/Article/detail/629932?contextCategoryId=46734&ref=25 So you want to create your own pet food bank? Here are a few tips to get you started and keep you sane. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/402009/629932null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-keep-meticulous-medical-records/ArticleStandard/Article/detail/635163?contextCategoryId=46734&ref=25 It's difficult to document everything in a medical record and even harder to know who should do it and when. Cut out the guesswork with these guidelines. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635163/veterinary_record_keeping_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Pesky-pest-problem/ArticleStandard/Article/detail/635164?contextCategoryId=46734&ref=25 Make talking about fleas less uncomfortable. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635164null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/5-ways-to-benefit-from-online-team-CE/ArticleStandard/Article/detail/630099?contextCategoryId=46734&ref=25 Put down the pencil and pick up a mouse for a new way to educate employees. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/402009/630099null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/An-unusual-gingival-lesion-the-resolution/ArticleStandard/Article/detail/632522?contextCategoryId=46734&ref=25 Root-canal therapy was chosen to avoid surgery on the patient mentioned in the first two parts of this series. While root canal is very successful, not all cases respond. Additional therapy may be required. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/412009/632522/veterinary_gingival_ft_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Massachusetts-legislature-looking-at-techician-lic/ArticleStandard/Article/detail/635170?contextCategoryId=46734&ref=25 East coast updates on technician licensing. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635170null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Always-know-where-your-needles-are/ArticleStandard/Article/detail/635168?contextCategoryId=46734&ref=25 See how one clinic keeps track of needles and sringes. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635168null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Introducing-the-Firstline-Challenge/ArticleStandard/Article/detail/635165?contextCategoryId=46734&ref=25 Here's information about how to improve yourself and your team—and even win an iPod Touch. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635165null XML http://veterinaryteam.dvm360.com/firstline/Working+with+clients+-+technicians/Sample-script-Therapuetic-diets/ArticleStandard/Article/detail/635172?contextCategoryId=46734&ref=25 Talk to clients about the importance of therapeutic pet food. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635172null XML http://veterinarynews.dvm360.com/dvm/Veterinary+news/Behavior-medicine-Easing-patient-fear/ArticleStandard/Article/detail/632727?contextCategoryId=46734&ref=25 Fearful and anxious pets require a gentle approach in the clinic or hospital, to minimize and hopefully reduce the pet's fear and prevent escalation. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/412009/632727null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-E-collars-handy/ArticleStandard/Article/detail/635167?contextCategoryId=46734&ref=25 Clinic offers organization tip. 2009-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/432009/635167null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Techs-Host-a-fundraiser-to-support-your-craft/ArticleStandard/Article/detail/628445?contextCategoryId=46734&ref=25 National Veterinary Technician Week is coming up. Celebrate by raising funds for needy pets. 2009-09-22T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/392009/628445/Veterinary_Money_Pet_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Feline+Center/Medical-waste-chart-Take-the-danger-out-of-dumping/ArticleStandard/Article/detail/628048?contextCategoryId=46734&ref=25 Remind your team what goes in medical waste and what goes in the dumpster. 2009-09-21T04:00:00Z HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Technicians-spread-the-word-about-your-skills/ArticleStandard/Article/detail/175473?contextCategoryId=46734&ref=25 Running lab tests, educating clients, assisting with surgery—it's all in a day's work for veterinary technicians. But do pet owners know this? 2009-09-18T04:00:00Z XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Bulletin-board-Sample-technician-profile/ArticleStandard/Article/detail/627651?contextCategoryId=46734&ref=25 Use these forms to teach clients about technicians' skills and your own team members. 2009-09-18T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627651null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/World-Rabies-Day-is-Sept-28/ArticleStandard/Article/detail/624257?contextCategoryId=46734&ref=25 Study shows that pet owners need more information about this fatal disease. 2009-09-04T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/362009/624257null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-confront-co-workers-without-the-drama/ArticleStandard/Article/detail/627614?contextCategoryId=46734&ref=25 Putting issues on the table and talking about them openly isn't easy, but if you want a healthy work environment, it's necessary. To get you started, Shawn McVey, MA, MSW, shares this example. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627614null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Free-dental-exams-increase-client-awareness/ArticleStandard/Article/detail/627615?contextCategoryId=46734&ref=25 Complimentary tooth checks increase the number of dental cleanings—and thus healthy pets. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627615/Veterinary_Toothbrush_flash.jpg XML http://veterinarynews.dvm360.com/dvm/Veterinary+team/The-changing-role-of-technicians/ArticleStandard/Article/detail/622201?contextCategoryId=46734&ref=25 As legislators grapple with complaints of veterinarian shortages, they are looking to technicians to help fill the gap. But what does this mean for the role of technicians in the veterinary profession? 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/352009/622201/DVM_veterinarynews_t47CA96_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Clients-No-1-complaint/ArticleStandard/Article/detail/627624?contextCategoryId=46734&ref=25 What's the best way to minimize the cash clash? 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627624/Technician70GrandTEAM_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Americas-5-most-wanted-dogs/ArticleStandard/Article/detail/627619?contextCategoryId=46734&ref=25 The most popular dogs in America can teach you a thing or two about how to become the pick of your practice. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627619/veterinary_lab_wanted_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Ask-Amy-Veterinary-assistant-asks-what-to-do-about/ArticleStandard/Article/detail/627613?contextCategoryId=46734&ref=25 A veterinary assistant in a college town seeks advice about how to educate young pet owners. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627613null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Rehabilitation-defined/ArticleStandard/Article/detail/622037?contextCategoryId=46734&ref=25 This glossary provides the definitions of terms used in the article Creature Comfort. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/622037null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Firstline-Live-2009-Editors-favorite-tip/ArticleStandard/Article/detail/623349?contextCategoryId=46734&ref=25 Here's how to deal with perpetually late employees. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/362009/623349/Veterinary-Time_flash.gif HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Connect-with-your-community-online-and-off/ArticleStandard/Article/detail/622377?contextCategoryId=46734&ref=25 The Web offers all sorts of new ways to reach out and touch your clients. But are all of these new technologies boons or boondoggles for your practice? They can be useful, says Dr. Ernest Ward Jr., owner of Seaside Animal Care in Calabash, N.C., if used with care. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/622377/Veterinary_TwitterSm_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Real-clients-reveal-why-they-love-their-veterinary/ArticleStandard/Article/detail/627611?contextCategoryId=46734&ref=25 Real clients share what keeps them going back to their practices. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627611/Veterinary_0909_love_DVM_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Diagnostic+Center/Use-equipment-testing-to-improve-cardiology-diagno/ArticleStandard/Article/detail/622443?contextCategoryId=46734&ref=25 Tips for improving cardiology diagnostics at your veterinary practice. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/362009/622443null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Give-cremations-a-personal-touch/ArticleStandard/Article/detail/627622?contextCategoryId=46734&ref=25 Give cremations a personal touch. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627622null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Your-role-with-referrals/ArticleStandard/Article/detail/627626?contextCategoryId=46734&ref=25 What can team members do to help veterinarians as they refer more cases? 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627626/Veterinary_letters_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Working+with+clients+-+technicians/Extend-hours-to-keep-clients-happy-and-patients-he/ArticleStandard/Article/detail/627617?contextCategoryId=46734&ref=25 Extend hours to keep clients happy and patients healthy. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627617/Veterinary_timesaver_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Medicine/How-rehab-helps-pets/ArticleStandard/Article/detail/627621?contextCategoryId=46734&ref=25 A quick Q&A to get you up to speed on rehabilitation. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627621/Veterinary_CoffmanRehab_tea_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Working+with+patients+-+technicians/Shower-pets-with-security/ArticleStandard/Article/detail/627620?contextCategoryId=46734&ref=25 Use shower curtains to keep caged animals anxiety levels low. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627620null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/A-splashy-way-to-rehabilitate-pets/ArticleStandard/Article/detail/627623?contextCategoryId=46734&ref=25 Underwater treadmills help pets recover. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627623null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Sample-Computer-usage-policy/ArticleStandard/Article/detail/622147?contextCategoryId=46734&ref=25 Use this sample policy to define acceptable computer behavior and outline the consequences of putting the practice at risk. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/622147null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Why-your-food-trumps-pet-stores/ArticleStandard/Article/detail/627616?contextCategoryId=46734&ref=25 Here's your script for talking to clients about the importance of buying therapeutic pet food at your clinic—not a pet store. 2009-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/382009/627616null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Technicians-sit-for-first-pain-certification-exam/ArticleStandard/Article/detail/622532?contextCategoryId=46734&ref=25 IVAPM issues exam in conjunction with CVC in Kansas City. 2009-08-30T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/362009/622532/Untitled-1_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Firstline-Live-2009-The-psychology-of-phone-shoppe/ArticleStandard/Article/detail/621793?contextCategoryId=46734&ref=25 Understanding the brain's inner-workings will help you convert potential clients into perpetual ones. 2009-08-30T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/621793/Veterinary_Kramer_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Firstline-Live-2009-Safety-first-job-security-seco/ArticleStandard/Article/detail/622537?contextCategoryId=46734&ref=25 Following your practice's safety protocol, makes you an essential employee. 2009-08-30T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/362009/622537null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Firstline-Live-2009-Stay-competitive-with-a-Web-ph/ArticleStandard/Article/detail/621791?contextCategoryId=46734&ref=25 Don't let online-only pharmacies take your business. 2009-08-29T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/621791/Veterinary_OnlineStore_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Getting-naysayers-on-board/ArticleStandard/Article/detail/622275?contextCategoryId=46734&ref=25 Some team members always seem to shoot down ideas. Here's how to turn those objectors into supporters. 2009-08-28T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/352009/622275/veterinary_yes_home_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Video-blog-Online-client-forms/ArticleStandard/Article/detail/620366?contextCategoryId=46734&ref=25 Posting client forms online saves pet owners' time and yours. 2009-08-19T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/342009/620366null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Scheduling-A-front-desk-tactic-for-efficiency/ArticleStandard/Article/detail/619061?contextCategoryId=46734&ref=25 Receptionists can play a part in preventing too much overtime and too much downtime. 2009-08-14T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/332009/619061null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Kick-back-with-Womack/ArticleStandard/Article/detail/617508?contextCategoryId=46734&ref=25 Country music sensation Lee Ann Womack sings exclusively for CVC Kansas City attendees. 2009-08-07T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/322009/617508/veterinary_womack_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Personal-finances-How-anyone-can-save/ArticleStandard/Article/detail/617170?contextCategoryId=46734&ref=25 Follow this simple advice for keeping more of your money, even when times are tight. 2009-08-05T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617170null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Technician-discovers-new-parasite/ArticleStandard/Article/detail/616338?contextCategoryId=46734&ref=25 A routine fecal exam leads to an extraordinary find. 2009-08-04T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/616338/Veterinary_Chicken_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/How-to-stop-gossip/ArticleStandard/Article/detail/616486?contextCategoryId=46734&ref=25 When team members look to each other for juicy stories, one of three situations is occurring. Are these circumstances happening at your practice? 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/616486/Veterinary_GossipCat_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Technology-nets-you-e-mazing-results/ArticleStandard/Article/detail/617628?contextCategoryId=46734&ref=25 Save time and money by tapping into your practice's technological potential. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617628null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/What-do-team-members-make/ArticleStandard/Article/detail/617637?contextCategoryId=46734&ref=25 Here's a look at average employee earnings by position and region. How does your pay stack up? 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617637/Veterinary_Map380x240_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Duty-bound-What-do-team-members-do/ArticleStandard/Article/detail/617634?contextCategoryId=46734&ref=25 Find out your primary job responsibilities by position. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617634null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Wearing-numbers-well/ArticleStandard/Article/detail/617631?contextCategoryId=46734&ref=25 A fashionable look at this issue's behind the scenes. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617631null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/When-pets-get-left-behind/ArticleStandard/Article/detail/617641?contextCategoryId=46734&ref=25 Pet abandonment is on the rise. Here's how you can help struggling clients and their animals. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617641null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/The-cost-of-clashing/ArticleStandard/Article/detail/617639?contextCategoryId=46734&ref=25 Conflict happens—and that's OK. But if it's not handled correctly, people and pets suffer. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617639/Veterinary_CostClash_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Value-of-technicians/ArticleStandard/Article/detail/617629?contextCategoryId=46734&ref=25 CE remains a sound investment—even in tight economic times. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617629/Veterinary_TechValue_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Feline-heartworms-This-cats-got-your-tongue/ArticleStandard/Article/detail/617635?contextCategoryId=46734&ref=25 Team members don't know what to say to educate clients about feline heartworms. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617635/Veterinary_Kitten_250_flash.jpg XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Who-are-Firstline-readers/ArticleStandard/Article/detail/617638?contextCategoryId=46734&ref=25 Here's a quick snapshot of the average Firstline reader, according to our 2009 Team Trends Study. 2009-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/322009/617638null XML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dehydrated-dogs-might-not-drink/ArticleStandard/Article/detail/613934?contextCategoryId=46734&ref=25 Here's how to talk to dog owners about hydration. 2009-07-28T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/312009/613934/Veterinary_Dehydrated_Dog_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+managers/Video-blog-Role-playing-done-right/ArticleStandard/Article/detail/613776?contextCategoryId=46734&ref=25 Role-playing doesn't have to be hokey or scary. Here's how to do it right 2009-07-24T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/302009/613776null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Compulsive-tail-chasing-linked-to-high-cholesterol/ArticleStandard/Article/detail/613153?contextCategoryId=46734&ref=25 Talk to dog owners about obsessive behaviors. 2009-07-23T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/302009/613153/Veteriary_TailChase_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Why-team-members-need-to-worry-about-lawsuits/ArticleStandard/Article/detail/612708?contextCategoryId=46734&ref=25 Practice owners may not be the only liable party. 2009-07-21T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/302009/612708/veterinary_jack_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Do-this-today-to-avoid-burnout-tomorrow/ArticleStandard/Article/detail/611658?contextCategoryId=46734&ref=25 You care for pets, but not yourself. Change that with help from this video by Sheila Grosdidier. 2009-07-17T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/292009/611658/Veteerinary_FireMatch_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Tips-for-women-on-work-life-balance/ArticleStandard/Article/detail/611456?contextCategoryId=46734&ref=25 You can't do it all. But a speaker at this year's AVMA conference has seven steps to help you do what's most important. 2009-07-15T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/292009/611456/veterinary_lifebalancef_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/3-new-technician-specialties-announced/ArticleStandard/Article/detail/611320?contextCategoryId=46734&ref=25 Technicians now enjoy more ways to develop expertise. 2009-07-15T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/292009/611320/Veterinary_NAVTATech_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Twitter-can-makemdashor-breakmdashyour-reputation/ArticleStandard/Article/detail/610337?contextCategoryId=46734&ref=25 Proactive use of online social networks preserves your practice's standing with clients. 2009-07-13T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/282009/610337/Veterinary_TwitterSm_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/ASPCA-aids-in-taking-down-largest-US-dog-fighting-/ArticleStandard/Article/detail/610344?contextCategoryId=46734&ref=25 Arrests made in eight states thanks to a group effort. 2009-07-10T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/282009/610344null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Dogs-sniff-out-diabetes/ArticleStandard/Article/detail/608989?contextCategoryId=46734&ref=25 An English research center trains dogs to detect disease. 2009-07-09T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/282009/608989/VeterinarySniff_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/10-reasons-to-attend-Firstline-Live/ArticleStandard/Article/detail/608653?contextCategoryId=46734&ref=25 Get equipped to offer patients and clients the best care—and have a little fun—at Firstline Live in Kansas City. Click here to see what's in store. 2009-07-06T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/272009/608653/veterinaryfll_flash.jpg HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/All-about-microchipping/ArticleStandard/Article/detail/608556?contextCategoryId=46734&ref=25 Use this client education form to answer clients' questions about microchips. 2009-07-02T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/272009/608556null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Teach-clients-about-feline-weight-loss/ArticleStandard/Article/detail/608550?contextCategoryId=46734&ref=25 Give this form to clients with overweight cats to help them understand the ins and outs of weight loss. 2009-07-02T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/272009/608550null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Mystery-shopper-form/ArticleStandard/Article/detail/608558?contextCategoryId=46734&ref=25 Use this mystery shopper form to get critical feedback about your service. 2009-07-02T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/272009/608558null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Teach-clients-about-canine-weight-loss/ArticleStandard/Article/detail/608546?contextCategoryId=46734&ref=25 Give this form to clients with overweight dogs to help them understand the ins and outs of weight loss. 2009-07-02T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/272009/608546null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Client-handout-Important-reasons-to-spay-or-neuter/ArticleStandard/Article/detail/608559?contextCategoryId=46734&ref=25 Use this form to educate clients and encourage them to spay or neuter their pet. 2009-07-02T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/272009/608559null HTML http://veterinaryteam.dvm360.com/firstline/Veterinary+technicians/Dog-weight-check-in-form/ArticleStandard/Article/detail/608543?contextCategoryId=46734&ref=25 Use this form to help clients stay on track with their dog's weight-loss program. 2009-07-02T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/272009/608543null HTML