http://www.dvm360.com/veterinary/Equine+client+relations/Article/list/44830 Client education, client service, marketing strategies and conflict resolution for equine veterinarians. 2009-11-22T01:03:08Z http://veterinaryteam.dvm360.com/firstline/Veterinary+team/Keep-veterinary-clients-coming-back/ArticleStandard/Article/detail/643104?contextCategoryId=44830&ref=25 Watch Dr. Kramer explain his top tip for client retention. 2009-11-19T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/firstline/472009/643104/veterinary_heart_1209_flash.jpg HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Video-You-wont-let-my-pet-die-will-you/ArticleStandard/Article/detail/636655?contextCategoryId=44830&ref=25 Tips on talking to clients when they ask a tough question before a procedure from Veterinary Economics Editorial Advisory Board member Dr. Jim Kramer, CVPM. 2009-10-26T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/442009/636655null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Client-handout-5-tips-to-help-you-prepare-for-a-ne/ArticleStandard/Article/detail/628090?contextCategoryId=44830&ref=25 Horse ownership carries its share of responsibilities. Help clients give their horses the best care with this handout. 2009-09-21T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/392009/628090/veterinary_EQ_checklist_f_flash.jpg HTML http://veterinarynews.dvm360.com/dvm/Client+Conflict/A-dog-day-afternoon/ArticleStandard/Article/detail/613834?contextCategoryId=44830&ref=25 Philadelphia — The waiting room was full at the Radbill Animal Hospital when a man walked behind the reception desk and confronted a technician. 2009-07-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/302009/613834/DVM_veterinarynews_dogday_afternoon_flash.s_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Social-Web-sites-can-help-small-businesses/ArticleStandard/Article/detail/597888?contextCategoryId=44830&ref=25 More than 80 percent of businesspeople surveyed say social media like Twitter and Facebook has generated exposure for their businesses. 2009-05-12T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/202009/597888null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Make-your-voice-heard-Become-a-better-public-speak/ArticleStandard/Article/detail/596588?contextCategoryId=44830&ref=25 Do your knees knock at the mere thought of an upcoming speaking engagement? Follow this advice. 2009-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/192009/596588null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/We-are-always-on-call/ArticleStandard/Article/detail/590717?contextCategoryId=44830&ref=25 We should represent our profession at all times—even when we're off duty. 2009-04-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/142009/590717/veterinary409_hotbutton1_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Are-your-clients-leaving-Ask-them-why/ArticleStandard/Article/detail/584384?contextCategoryId=44830&ref=25 You can't fix a problem if you're not aware of it. So find out what you could do better by asking clients. 2009-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/102009/584384null XML http://veterinarynews.dvm360.com/dvm/Veterinary+Equine/DVMs-pulled-into-civil-suits-in-horse-abuse-case/ArticleStandard/Article/detail/586876?contextCategoryId=44830&ref=25 Columbia, S.C. — Veterinarians and animal-welfare groups are among those named in civil lawsuits filed by two members of a South Carolina family after they were charged with animal abuse. 2009-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/112009/586876null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/The-golden-rules-of-referrals/ArticleStandard/Article/detail/584383?contextCategoryId=44830&ref=25 Follow these guidelines to maintain professional relationships with fellow equine practitioners. 2009-03-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/102009/584383null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Part-1-Were-in-this-recession-together/ArticleStandard/Article/detail/581544?contextCategoryId=44830&ref=25 A doctor explains the realities of surviving slow times to team members. 2009-02-13T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/072009/581544null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Part-2-Were-in-this-recession-together/ArticleStandard/Article/detail/582618?contextCategoryId=44830&ref=25 A practice manager reminds clients of the importance of wellness care in a downturn. 2009-02-13T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/082009/582618null HTML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Becoming-fluent-in-horse-owner/ArticleStandard/Article/detail/568971?contextCategoryId=44830&ref=25 Clear communication is crucial when dealing with equine owners. 2008-12-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/492008/568971null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Press-9-to-talk-to-a-real-person/ArticleStandard/Article/detail/568970?contextCategoryId=44830&ref=25 Proper phone etiquette can help guide owners through an emergency situation. 2008-12-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/492008/568970/veterinary_miller_bf_flash.jpg XML http://veterinarycalendar.dvm360.com/avhc/Client+Communication/Communicating-value-in-difficult-times-Sponsored-b/ArticleStandard/Article/detail/571843?contextCategoryId=44830&ref=25 Communication is not just verbal; your actions are also critical to getting the message across. Consider the following ways to communicate value: 2008-12-01T05:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/avhc/512008/571843null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/How-to-give-horse-owners-information/ArticleStandard/Article/detail/534730?contextCategoryId=44830&ref=25 Your clients look to you for medical knowledge—so give it to them. 2008-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/322008/534730null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Manage-horse-owners-misinformation/ArticleStandard/Article/detail/534729?contextCategoryId=44830&ref=25 What to do when a client shows up with a diagnosis from the Internet. 2008-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/322008/534729null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Horse-owners-reveal-their-sources-of-information-a/ArticleStandard/Article/detail/534728?contextCategoryId=44830&ref=25 Where do horse owners get their info? Sometimes from you, sometimes from less-reliable sources. Here's what they want to know—and how they'd like to learn it. 2008-08-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/322008/534728null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Three-tips-to-manage-equine-client-misinformation/ArticleStandard/Article/detail/530707?contextCategoryId=44830&ref=25 First, veterinarians can address the client worries, then go from there. 2008-07-18T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/292008/530707null HTML http://veterinarynews.dvm360.com/dvm/Veterinary+Equine/New-book-chronicles-largest-horse-rescue/ArticleStandard/Article/detail/527176?contextCategoryId=44830&ref=25 Baton Rouge, La. - A new book written by a member of the Louisiana State University equine studies team chronicles what is being called the largest equine rescue ever. 2008-07-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/dvm/272008/527176null HTML http://veterinarycalendar.dvm360.com/avhc/Equine+client+relations/Whats-a-good-way-to-show-appreciation-to-clients-w/ArticleStandard/Article/detail/566461?contextCategoryId=44830&ref=25 A referral is one of the highest compliments an organization can receive and, as such, deserves recognition. 2008-06-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/avhc/472008/566461null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Effective-communication-strategies-for-womenmdasha/ArticleStandard/Article/detail/520548?contextCategoryId=44830&ref=25 Men use banter, joking, and playful put downs to establish authority. Women try to maintain an appearance of equality, downplaying their own authority while taking the other person's reactions into account. These rituals play out with both positive and negative outcomes for veterinarians. 2008-06-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/232008/520548null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Are-women-tough-enough/ArticleStandard/Article/detail/520547?contextCategoryId=44830&ref=25 The gender earnings gap: It's difficult to talk about. But talking—with authority—is what female vets must do to earn more. 2008-06-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/232008/520547/tough_women_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Young-talented-and-female/ArticleStandard/Article/detail/522819?contextCategoryId=44830&ref=25 Want to be a successful equine practice owner and still have a life? Start by communicating assertively and laying old stereotypes to rest. 2008-06-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/242008/522819/jguenther_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/vetec/242008/522819null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/AAEP-promotes-annual-dental-exams-for-horses/ArticleStandard/Article/detail/520532?contextCategoryId=44830&ref=25 The American Association of Equine Practitioners launched an equine dental awareness campaign in April to run throughout 2008. 2008-06-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/232008/520532null XML http://veterinarycalendar.dvm360.com/avhc/Equine+client+relations/The-best-of-the-best-Sponsored-by-IntervetSchering/ArticleStandard/Article/detail/566466?contextCategoryId=44830&ref=25 Clients with these attributes help you practice good medicine. 2008-06-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/avhc/472008/566466null XML http://veterinarycalendar.dvm360.com/avhc/Equine+client+relations/What-is-an-effective-way-to-educate-my-existing-cl/ArticleStandard/Article/detail/566460?contextCategoryId=44830&ref=25 A free client and public education seminar held at least once a year is a tremendous practice builder. 2008-06-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/avhc/472008/566460null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Forget-marketing-Think-service/ArticleStandard/Article/detail/514860?contextCategoryId=44830&ref=25 Rethink your stance on marketing and consider what it's really about: providing valuable information to a client so he or she can make an informed decision about purchasing a product or service. 2008-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/192008/514860/jguenther_thumbnail.jpg http://www.dvm360.com/veterinary/data/articlestandard/vetec/192008/514860null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Are-your-clients-advocates-apathetics-or-assassins/ArticleStandard/Article/detail/514868?contextCategoryId=44830&ref=25 The tales clients tell can poison or profit your practice. 2008-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/192008/514868/veterinary_customer-service_flash.jpg XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Custom-ambulance-transports-pets/ArticleStandard/Article/detail/514870?contextCategoryId=44830&ref=25 A refurbished ambulance transfers referral patients between WestVet Emergency Center in Meridian, Idaho, and nearby practices. 2008-05-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/192008/514870null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Marketing-to-the-masses/ArticleStandard/Article/detail/466850?contextCategoryId=44830&ref=25 A lot of practitioners get outflanked by the increasing nemesis of competition. 2007-10-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/432007/466850null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/The-worst-client-ever/ArticleStandard/Article/detail/458769?contextCategoryId=44830&ref=25 You know those horse owners who ruin an otherwise great day? Well, shape 'em up—or ship 'em out. 2007-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/382007/458769null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Come-from-behind-communication/ArticleStandard/Article/detail/431965?contextCategoryId=44830&ref=25 Are your conversational skills lagging in the stretch? Use these tips to pull ahead by overcoming problems and winning clients' respect. 2007-06-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/232007/431965null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Collecting-cash-and-keeping-clients/ArticleStandard/Article/detail/370114?contextCategoryId=44830&ref=25 Getting paid for your services and staying in clients' good graces don't have to be mutually exclusive goals. Try these tips to collect fees quickly and with grace. 2006-09-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/362006/370114null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/Options-for-your-marketing-plan/ArticleStandard/Article/detail/358157?contextCategoryId=44830&ref=25 After researching your customers, you'll be ready to set a marketing plan that fits your practice's needs 2006-07-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/282006/358157/icon_pdf_thumbnail_thumbnail.gif http://www.dvm360.com/veterinary/data/articlestandard/vetec/282006/358157null PDF http://veterinarybusiness.dvm360.com/vetec/Veterinary+business/If-you-market-they-will-come/ArticleStandard/Article/detail/357438?contextCategoryId=44830&ref=25 The key to attracting a crowd: Knowing what your clients want and raising your level of service to meet their needs. Then you can tap marketing tactics to spread the word. 2006-07-01T04:00:00Z http://www.dvm360.com/veterinary/data/articlestandard/vetec/282006/357438null XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/How-do-you-wow-em/ArticleStandard/Article/detail/323663?contextCategoryId=44830&ref=25 Treat your clients better than their own doctor does. And keep in mind, it's small investments in service that make the difference. 2006-05-01T04:00:00Z XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/10-ways-to-avoid-a-lawsuit/ArticleStandard/Article/detail/319439?contextCategoryId=44830&ref=25 Making sure you're on the same page with clients is the best way to avoid malpractice claims. Use these strategies to refine your approach and avoid potential trouble spots. 2006-04-01T05:00:00Z XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/The-road-ahead-staying-put/ArticleStandard/Article/detail/319437?contextCategoryId=44830&ref=25 Changes in horse owners' expectations clear a path for better working conditions?and may let you dedicate more time to your patients. 2006-04-01T05:00:00Z XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Campaign-encourages-twice-a-year-equine-exams/ArticleStandard/Article/detail/302621?contextCategoryId=44830&ref=25 A new campaign launched by the American Association of Equine Practitioners and Fort Dodge Animal Health aims to let owners know their horses should get exams twice a year—in the spring and fall. 2006-02-01T05:00:00Z XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Finding-good-clients/ArticleStandard/Article/detail/279844?contextCategoryId=44830&ref=25 Your clients seek you out because your approach meets their needs. 2006-01-01T05:00:00Z XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Staying-on-schedule/ArticleStandard/Article/detail/253683?contextCategoryId=44830&ref=25 Conversations may stray more when you're not totally focused. 2005-12-01T05:00:00Z XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Revenue-negotiations-Talking-smart/ArticleStandard/Article/detail/171849?contextCategoryId=44830&ref=25 A good negotiator earns up to $31,000 more a year. But pay heed; bad negotiations can cost you big. Are you letting too much money trot off? 2005-08-01T04:00:00Z XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Rein-in-overactive-horse-owners/ArticleStandard/Article/detail/164836?contextCategoryId=44830&ref=25 Apply these five strategies to make the most of your relationship with horse owners who think they know it all. 2005-06-01T04:00:00Z XML http://veterinarybusiness.dvm360.com/vetec/Veterinary+Equine/Are-you-grooming-your-practice/ArticleStandard/Article/detail/160452?contextCategoryId=44830&ref=25 The day you become an owner is the day you should start planning to sell. Here's why—and a look at what to consider. 2005-05-01T04:00:00Z XML