Shawn McVey, MA, MSW, is owner of McVey Management Solutions (formerly IVMS), a consulting business that specializes in improving health care delivery systems and correcting workplace culture. He is also a member of the Firstline and Veterinary Economics editorial advisory boards. He regularly leads a range of practice management sessions at CVC Washington D.C., CVC Kansas City, and CVC San Diego.
My well-meaning boss will frequently say to a team member who isn't performing up to par, "You should be more like (another employee)." I've seen the team member not only take offense to the boss's statement but also feel resentment toward the other employee for being the favorite. Does this management approach have any real positives?