For us, veterinary medicine is a form of friendship, and caring for hospice and palliative-care patients is a team activity that asks for attention, care and skill from every single team member in our hospitals.
Credentials can be a contentious topic, but we can all agree that education is essential to success—regardless of your position. Here, two practice managers share the choices behind their career paths so you can better decide your own.
Grab clients' attention and encourage compliance by using descriptive terminology, suggests Sharon DeNayer, a Firstline Editorial Advisory Board member and the practice manager at Windsor Veterinary Clinic in Windsor, Colo.
A client sent us a thank-you card for our prompt, undivided attention and praised our team members for their kindness and courtesy. I'd like to post the note on the bulletin board in the reception area. Assuming the client gives permission, is there a downside?