Rhonda is the snarky fictional veterinary receptionist and star of the Firstline series, Front Desk Disasters. While it's easy to chuckle as Rhonda blunders her way through client conversations, we recommend watching these scenarios with your team and discussing how you'd handle these difficult (but real!) conflicts in practice. Got a great scenario? Send it to [email protected]
Hello, drama! Rhonda the receptionist's toxic relationship with Taylor the technician erupts in real time in front of a veterinary client. Check out this interactive choose-your-own adventure story. Can these relationships be saved?
Rhonda the receptionist dodges and weaves around a client’s questions about the preanesthetic consent form and gives confusing information. Special Guest Star Mary Berg, BS, RVT, RLATG, VTS (dentistry).