Rhonda the Receptionist
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Rhonda the Receptionist
Rhonda is the snarky fictional veterinary receptionist and star of the Firstline series, Front Desk Disasters. While it's easy to chuckle as Rhonda blunders her way through client conversations, we recommend watching these scenarios with your team and discussing how you'd handle these difficult (but real!) conflicts in practice. Got a great scenario? Send it to [email protected]