Earnest Ward, Jr, DVM, and Gina Toman, RVT, credit the strength of their practice to excellent client communication and compliance through education. In this online on-demand archived Webinar they share their client visit strategy and explain how they leverage their staff and deliver a unified message that helps clients understand the value of the services they provide. (1 CE credit)
In this online on-demand archived Webinar, Kirk Cito, DVM, and Jay Stewart, DVM, provide an overview of why, in this current economic climate, it's critical to innovate and adjust your practice offerings and services to continue building client relationships that benefit your practice, your patients and your clients. (1 CE credit)
This course will provide invaluable and practical information which could increase your client base through diversified care with services such as: veterinary spinal manipulation; holistic modalities; animal rehabilitation therapy; acupuncture therapy; and behavior services. 8 CE credits.
Team training includes: Understanding that marketing is an effective way of educating your clients and recognizing how the entire healthcare team can play a role in marketing your practice's products and services. 1 CE credit.
Taking some simple steps to improve your image can help ensure that your practice will make a positive and lasting impression. It is no longer enough to be a well-qualified veterinarian, sharp business skills and a better understanding of your clients' perception of value are key. 1 CE credit.
Team members will learn how to obtain the regulatory standards in your area, what risks and hazards are common in a veterinary setting and how to identify potential problems at your clinic, and how to respond to injuries and accidents. 1 CE credit.
Tools to Grow a Healthy, Profitable Practice demonstrates that each team member is an extremely valuable component. This is especially important when delivering exceptional patient care and client service is at stake. Each member of the practice team has a very different role and perspective. Finding ways to build your teams strengths will increase efficiency and productivity. These two items are crucial ingredients in determining practice profitability. This course is applicable for 2 CE credits toward the continuing education requirement for the Certified Veterinary Practice Manager program offered by the Veterinary Hospital Managers Association (VHMA).
In this online on-demand course, you'll learn how to recognize the signs of compassion fatigue, and how to prevent or minimize this condition that can and will affect every member of the veterinary practice.
This online on-demand course presents useful strategies to get your whole team on board with regular productive meetings at all levels--from support staff, whole team, managers, doctors and Board of Directors.
Learn to leverage Cornerstone's many time-saving features for setting up Appointment Scheduler in your practice as well as efficiently managing your daily and weekly appointment schedules. This course includes best practices and uses for every feature of Appointment Scheduler. (1 CE credit pending)
This course helps students understand the process of gathering a health history from the client point of view. It outlines a process for gathering the history in a productive and efficient manner. (1 CE credit)