The University of Missouri?s College of Veterinary Medicine offers online undergraduate vet tech biomed courses that can lead to a certificate in veterinary biomedical technology, bachelor degrees, and graduate programs as well as continuing education credits.Also available online is a masters degree program for veterinarians and veterinary technicians.
This course is designed as an introductory course for people who will be fulfilling a veterinary clinic reception job description. Course module topics include receptionist job traits and skills, professional appearance, offering superior customer service, the basics of communication, the veterinary medical record, making appointments, and basic veterinary medicine.
This 3-week course addresses the management of meetings, including the different personalities within the team and how to redirect the meeting when those personalities interfere with a positive outcome. In addition, the course provides resources, which will allow meetings to be enjoyable while still accomplishing specified meeting goals. There is a training module devoted to more advanced meetings that focus on the management and financial success of the practice including increased compliance. (10 CE credits)
This course provides the veterinary practice team with the opportunity to learn about pet insurance. This course explains what pet insurance is and how it works. Perhaps most importantly, it also helps to clarify what pet insurance is not designed to do. It also provides the information needed to allow a practice team to determine their recommendation protocols from a position of knowledge. (3 CE credits)
This course is designed for every member of the practice team to improve communication. Topics covered include elements and styles of communication, facilitating communication, how to recognize conflict in a timely manner, dealing with conflict in a constructive manner, how to effectively communicate with clients who are upset or emotional, and developing a communication code of conduct specific to your practice. (5 CE credits)
This is a 3-week course that addresses the basic elements and components of financial practice management. Topics covered include performing in-house or outsourcing payroll, bookkeeping tasks, the profit-loss statement, cash and accrual methods of accounting, accounts receivable policies and procedures, accounts payable filing system, and how to maximize collection efforts and minimize bad debts. (10 CE credits)
This 3-week course is designed to give you the tools you need to take an analytical look at your marketing efforts in order to make modifications where they are needed to differentiate your practice from others. (10 CE credits)
This 3-week course will cover the basics of inventory management including inventory terminology, inventory categories and components, considerations in inventory management such as designating an inventory manager, how to formulate a markup policy, how to evaluate bulk and turnover purchases, developing relationships with sales representatives, and other financial aspects of veterinary inventory. (5 CE credits)
This is a 3-week course designed to assist practice managers and administrators in creating or updating their company's employee compensation and benefits policies. Topics covered include compensation terminology, employee types and creating fair wage/salary policy for each job description, when and how to compensate employees, how to avoid employee debt to the practice, payroll options and procedures, how to implement benefit selection, government guidelines for garnishing employee wages, and what to expect before, during, and after an inspection. (10 CE credits)