Mike Paul, DVM
Dr. Paul is the former executive director of the Companion Animal Parasite Council and a former president of the American Animal Hospital Association. He is currently the principal of MAGPIE Veterinary Consulting. He is retired from practice and lives in Anguilla, British West Indies.
DVM360 MAGAZINE - Aug 04, 2017
You can brush up on slang, dialect, accents and weird vocabulary to reach pet owners in the exam room. But the best way to be understood in veterinary practice is always, first, to listen.
DVM360 MAGAZINE - Jul 05, 2017
Reaching out to those around us can do more than turn their frowns upside down—it can help them live longer. This island-dwelling veterinarian is on board.
DVM360 MAGAZINE - May 10, 2017
What Disney's Who Framed Roger Rabbit can teach us about the veterinary client experience.
DVM360 MAGAZINE - Apr 03, 2017
Empathy is a powerful emotion, but it can be harmful to our mental and emotional well-being. We’re better off offering sympathy and compassion.
DVM360 MAGAZINE - Mar 02, 2017
The customer controls more of your veterinary practice than you think. It’s time to sort out your priorities and understand what will fix that 20 percent loss of clients most businesses experience.
DVM360 MAGAZINE - Jan 11, 2017
The notion that excellent veterinary care is enough to attract and keep clients and set you apart from other practices is outdated. The new differentiator is client experience, and knowing what your clients want will require research.
DVM360 MAGAZINE - Dec 02, 2016
Dr. Mike Paul usually avoids drinking the water when traveling. Usually.
DVM360 MAGAZINE - Nov 02, 2016
Dr. Mike Paul reflects on his humble beginnings, veterinary inspiration and the future of a reality TV-style profession.
DVM360 MAGAZINE - Aug 03, 2016
Happy employees make happy clients, and what suits baby boomers may not fit millennials.
DVM360 MAGAZINE - Jun 29, 2016
Compassion fatigue, brownout, burnout, depression ... so many conditions, and veterinarians may suffer from any of them. Learn to understand the differences between each and set yourself on a path to more happiness.
DVM360 MAGAZINE - May 16, 2016
When my small animal practitioner-wife and I were the only hope for a desperate mama goat, we relied on skills learned from a former veterinary school mentor: Be adaptable and make do.
DVM360 MAGAZINE - Mar 28, 2016
Our concierge practice on the small island of Anguilla shows that high-quality care is not dictated by geography or income level.
DVM360 MAGAZINE - Feb 02, 2016
Pets don't walk themselves into your veterinary hospital (much as you wish they would). Check to make sure you're doing these seven things to make your practice a success with clients.
DVM360 MAGAZINE - Dec 22, 2015
Life in veterinary practice is crazy enough. Why make it harder by always being in a rush?