When conflict festers and communication is angry or chilled, patients, clients and team members suffer. If you don’t believe it’s true, you’re in the minority in veterinary practice. Look at the numbers, thoughts from your colleagues in the survey, and insights from our resident emotional intelligence guru Shawn McVey, MSW.
Ask 10 veterinary managers to describe their jobs and responsibilities. You may end up with 50 different descriptions, but it’s a sure bet that each response will include some reference to being overloaded.