This course is designed as an introductory course for people who will be fulfilling a veterinary clinic reception job description. Course module topics include receptionist job traits and skills, professional appearance, offering superior customer service, the basics of communication, the veterinary medical record, making appointments, and basic veterinary medicine.
Earnest Ward, Jr, DVM, and Gina Toman, RVT, credit the strength of their practice to excellent client communication and compliance through education. In this online on-demand archived Webinar they share their client visit strategy and explain how they leverage their staff and deliver a unified message that helps clients understand the value of the services they provide. (1 CE credit)
In this online on-demand archived Webinar, Kirk Cito, DVM, and Jay Stewart, DVM, provide an overview of why, in this current economic climate, it's critical to innovate and adjust your practice offerings and services to continue building client relationships that benefit your practice, your patients and your clients. (1 CE credit)
The applications of communication in veterinary medicine are vast and go beyond the veterinarian-client-patient relationship. In this course, you will understand the benefits of effective communication. 2 CE hours.
Exam Room Communications is a dynamic program that will challenge technicians and assistants to rethink their exam room routine and transform it to a client-centered approach, ultimately resulting in higher practice revenues. 1 CE hour.
This course helps students understand the process of gathering a health history from the client point of view. It outlines a process for gathering the history in a productive and efficient manner. (1 CE credit)