Client relations: Veterinary CE

Jun 10, 2013
By dvm360.com staff
This course is designed as an introductory course for people who will be fulfilling a veterinary clinic reception job description. Course module topics include receptionist job traits and skills, professional appearance, offering superior customer service, the basics of communication, the veterinary medical record, making appointments, and basic veterinary medicine.
Jun 10, 2013
By dvm360.com staff
This course is designed for every member of the practice team to improve communication. Topics covered include elements and styles of communication, facilitating communication, how to recognize conflict in a timely manner, dealing with conflict in a constructive manner, how to effectively communicate with clients who are upset or emotional, and developing a communication code of conduct specific to your practice. (5 CE credits)
Jun 10, 2013
By dvm360.com staff
This 3-week course will cover the basics of inventory management including inventory terminology, inventory categories and components, considerations in inventory management such as designating an inventory manager, how to formulate a markup policy, how to evaluate bulk and turnover purchases, developing relationships with sales representatives, and other financial aspects of veterinary inventory. (5 CE credits)
Jan 13, 2011
By dvm360.com staff
In this online on-demand archived Webinar, Kirk Cito, DVM, and Jay Stewart, DVM, provide an overview of why, in this current economic climate, it's critical to innovate and adjust your practice offerings and services to continue building client relationships that benefit your practice, your patients and your clients. (1 CE credit)
Jan 13, 2011
By dvm360.com staff
Earnest Ward, Jr, DVM, and Gina Toman, RVT, credit the strength of their practice to excellent client communication and compliance through education. In this online on-demand archived Webinar they share their client visit strategy and explain how they leverage their staff and deliver a unified message that helps clients understand the value of the services they provide. (1 CE credit)
Jan 06, 2011
By dvm360.com staff
This course presented by Dr. Jim Wilson provides an in-depth look at this subject via audio, video, PowerPoint slides, discussion groups, and recorded classroom question/answer sessions. (1 CE credit)
Dec 06, 2010
By dvm360.com staff
The applications of communication in veterinary medicine are vast and go beyond the veterinarian-client-patient relationship. In this course, you will understand the benefits of effective communication. 2 CE hours.
Dec 06, 2010
By dvm360.com staff
Cornerstones of Compliance is an engaging interactive educational experience that is fully narrated and includes case scenarios with video, text, interactive exercises and more. 1 CE credit.
Dec 06, 2010
By dvm360.com staff
Exam Room Communications is a dynamic program that will challenge technicians and assistants to rethink their exam room routine and transform it to a client-centered approach, ultimately resulting in higher practice revenues. 1 CE hour.
Dec 06, 2010
By dvm360.com staff
Essentials of Client Service is a dynamic program that will present fundamental concepts to providing superior customer satisfaction. It will benefit everyone on your practice team. 1 CE credit hour.
Sep 20, 2010
By dvm360.com staff
An online CE course on microchipping that explains the advantages of microchipping to clients. (1 CE credit)
Jul 23, 2010
By dvm360.com staff
"Spanish for Veterinarians" is a practical course designed to prepare veterinarians and veterinary technicians to interact with their Spanish-speaking clients in a professional capacity. (1 CE credit)
Jul 23, 2010
By dvm360.com staff
This course offers ways to identify, and deal appropriately with, verbal attacks. (1 CE credit)
 
dvm360: Jul 23, 2010
By dvm360.com staff
"Spanish for Veterinarians" is a practical course designed to prepare veterinarians and veterinary technicians to interact with their Spanish-speaking clients in a professional capacity. (1 CE credit)
Jul 23, 2010
By dvm360.com staff
This course helps students understand the process of gathering a health history from the client point of view. It outlines a process for gathering the history in a productive and efficient manner. (1 CE credit)