This course is designed for every member of the practice team to improve communication. Topics covered include elements and styles of communication, facilitating communication, how to recognize conflict in a timely manner, dealing with conflict in a constructive manner, how to effectively communicate with clients who are upset or emotional, and developing a communication code of conduct specific to your practice. (5 CE credits)
This course is designed as an introductory course for people who will be fulfilling a veterinary clinic reception job description. Course module topics include receptionist job traits and skills, professional appearance, offering superior customer service, the basics of communication, the veterinary medical record, making appointments, and basic veterinary medicine.
This 3-week course will cover the basics of inventory management including inventory terminology, inventory categories and components, considerations in inventory management such as designating an inventory manager, how to formulate a markup policy, how to evaluate bulk and turnover purchases, developing relationships with sales representatives, and other financial aspects of veterinary inventory. (5 CE credits)
As cultural and societal ideas concerning animal pain and suffering are progressing, so must our ideas about veterinary anesthesia and analgesia. Thus, we will discuss new anesthetic and analgesic techniques as well as new twists on some old techniques, including fluid therapy. In addition, lectures on machines and monitors will help you decide which pieces of equipment suit your practice the best. 7.25 CE hours.
Team training includes: Understanding that marketing is an effective way of educating your clients and recognizing how the entire healthcare team can play a role in marketing your practice's products and services. 1 CE credit.
Team members will learn: To elevate their level of telephone communication skills through courtesy, warmth and elegance and to understand the importance of first impressions and that the receptionist is the gatekeeper of the practice. 1 CE credit.
Train your team to understand the common nutritional ingredients in a pet food so they can effectively answer the basic client questions about pet nutrition and how premium foods differ from generic brands. Well-trained front office staff can be the key to customer satisfaction and retail sales success. 1 CE credit.
Any member of your practice team should be able to answer the common questions about the routine surgical procedures that take place daily in practice; the spay, neuter and declaw, without interrupting the doctors or technicians every time the phone rings. 1 CE credit.
Smart Moves for Technicians and Assistants is a dynamic technician-focused program that will reveal the critical essentials it takes for technicians to realize their full potential in the veterinary clinic. 1 CE hour.
Exam Room Communications is a dynamic program that will challenge technicians and assistants to rethink their exam room routine and transform it to a client-centered approach, ultimately resulting in higher practice revenues. 1 CE hour.